IS&T offers a service management system to support various university functions and practices. Practices supported include case management for university administrative functions such as Financial Affairs as well as IT Service Management. Service management systems provide a platform which enables an organization to have the right people, tools, and processes in place to function optimally and provide excellent customer service.
ServiceNow Customer Service Management (CSM) provides case management functionality designed to address the customer service process needs for administrative organizations. Administrative agents can log, work on, and track cases in a single, fully integrated enterprise service management ticketing system that is configured to meet BU’s unique requirements and is supported by IS&T staff.... more »
ServiceNow is a fully integrated enterprise service management ticketing system. It is a commercially available software package specifically designed to address the service process needs within an organization. ServiceNow is configured to meet BU’s unique requirements and is supported by IS&T staff.... more »