Katie Firth

Katie serves as the Head of the U.S. & Europe Business Office for Manulife John Hancock Investments, where she manages daily operations and fosters cross-functional collaboration to meet strategic objectives and financial targets. She is responsible for driving key strategic initiatives, leading large-scale transformation projects, and implementing effective change management programs. Previously, Katie was the global head of retail business intelligence & customer relationship management (CRM), where she led the overhaul of the firm’s sales tracking, data governance, and analytics capabilities. She also played a key role in designing and executing several strategic initiatives, including optimizing territory coverage, segmenting clients, and launching new products. Prior to joining Manulife John Hancock Investments, Katie held several senior management positions in global strategy and distribution at State Street Global Advisors. 

Katie holds an MBA with a concentration in finance from Boston University and holds a B.A. in economics and mathematics from Colby College.

Connect with Katie Firth on LinkedIn.