Janelle Heineke

Professor Emerita, Operations and Technology Management

Janelle Heineke is Professor of Operations and Technology Management at Boston University’s Questrom School of Business. She holds a DBA degree from Boston University, an MBA degree from Babson College, an MSN degree from Boston College, and a BSN degree from Marquette University. Professor Heineke served as Associate Dean for Graduate Programs from 1998-2001, as Director of the Boston University Center for Excellence and Innovation in Teaching from 2008 to 2015, as Faculty Director for the Questrom MBA Program from 2015-2018, as Chair of the OTM Department from 2003-2018, and as Senior Associate Dean for Undergraduate and Specialty Masters Programs from 2018-2020.

Professor Heineke’s research interests focus on service operations and quality management, particularly in professional services. She has published in a variety of journals, is the co-author of two textbooks and three other books and has contributed chapters and cases to several other books. Professor Heineke has served as Associate and Senior Editors for a number of journals, including the Journal of Operations Management, Decision Sciences, the Quality Management Journal and Operations Management Research. She has served in many positions in the Decision Sciences Institute (DSI), including as Treasurer, Vice President and a member of the Executive Committee.

Professor Heineke was awarded the Leading Edge Faculty Award by the General Electric Company and has also won Questrom’s Broderick Award for research excellence and Beckwith Award for undergraduate teaching excellence. In 2008 she was elected as a Fellow of the Decision Sciences Institute, in 2016 was awarded the Questrom Award for Excellence in Faculty Institutional Leadership, and in 2017 the DSI Dennis E. Grawoig Distinguished Service Award.

Education

Publications