Gordon Burtch

Kelli Questrom Associate Professor in Management Associate Professor, Information Systems
  • Office 661A
  • BOSTON UNIVERSITY
    Questrom School of Business
    Rafik B. Hariri Building
    595 Commonwealth Avenue
    Boston, MA 02215

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    Publications
  • Zamoff, M., Greenwood, B., Burtch, G. (2021). "Who Watches the Watchmen: Evidence of the Effect of Body-Worn Cameras on New York City Policing", The Journal of Law, Economics, and Organization, 38 (1), 161-195
  • Hong, Y., Peng, J., Burtch, G., Huang, N. (2021). "Just DM Me (Politely): Direct Messaging, Politeness, and Hiring Outcomes in Online Labor Markets", Information Systems Research, 32 (3), 786-800
  • Schanke, S., Burtch, G., Ray, G. (2021). "Estimating the Impact of “Humanizing” Customer Service Chatbots", Information Systems Research, 32 (3), 736-751
  • Burtch, G., He, Q., Hong, Y., Lee, D. (2021). "How Do Peer Awards Motivate Creative Content? Experimental Evidence from Reddit", Management Science
  • Burtch, G., Hong, Y., Kumar, S. (2021). "When Does Dispute Resolution Substitute for a Reputation System? Empirical Evidence from a Service Procurement Platform", Production and Operations Management, 30 (6), 1565-1582
  • Huang, N., Zhang, J., Burtch, G., Li, X., Chen, P. (2021). "Combating Procrastination on Massive Online Open Courses via Optimal Calls to Action", Information Systems Research, 32 (2), 301-317
  • Burtch, G., Gupta, D., Martin, P. (2021). "Referral Timing and Fundraising Success in Crowdfunding", Manufacturing & Service Operations Management, 23 (3), 676-694
  • Burtch, G., Greenwood, B., McCullough, J. (2021). "Ride-Hailing Services and Alcohol Consumption: Longitudinal Analysis.", J Med Internet Res, 23 (1), e15402-
  • Burtch, D., Cho, D., Liang, Y., Smith, M. (2021). "Will Movie Theaters Survive When Audiences Can Stream New Releases?", Harvard Business Review Online
  • Babar, Y., Burtch, G. (2020). "Examining the Heterogeneous Impact of Ride-Hailing Services on Public Transit Use", Information Systems Research, 31 (3), 820-834
  • Huang, N., Burtch, G., Hong, Y., Pavlou, P. (2020). "Unemployment and Worker Participation in the Gig Economy: Evidence from an Online Labor Market", Information Systems Research, 31 (2), 431-448
  • Burtch, G., Chan, J. (2019). "Investigating the Relationship Between Medical Crowdfunding and Personal Bankruptcy in the United States: Evidence of a Digital Divide", MIS Quarterly, 43 (1), 237-262
  • Huang, N., Burtch, G., Gu, B., Hong, Y., Liang, C., Wang, K., Fu, D., Yang, B. (2019). "Motivating User-Generated Content with Performance Feedback: Evidence From Randomized Field Experiments", Management Science, 65 (1), 327-345
  • Burtch, G., Carnahan, S., Greenwood, B. (2018). "Can You Gig It? An Empirical Examination of the Gig Economy and Entrepreneurial Activity", Management Science, 64 (12), 5497-5520
  • Burtch, G., Hong, Y., Bapna, R., Griskevicius, V. (2018). "Stimulating Online Reviews by Combining Financial Incentives and Social Norms", Management Science, 64 (5), 2065-2082
  • Yang, M., Adomavicius, G., Burtch, G., Ren, Y. (2018). "Mind the Gap: Accounting for Measurement Error and Misclassification in Variables Generated via Data Mining", Information Systems Research, 29 (1), 4-24
  • Burtch, G., Hong, Y., Liu, D. (2018). "The Role of Provision Points in Online Crowdfunding", Journal of Management Information Systems, 35 (1), 117-144
  • Hong, Y., Hu, Y., Burtch, D. (2018). "Embeddedness, Pro-Sociality and Fundraising Response: Evidence from Crowdfunding Platforms", MIS Quarterly, 42 (4), 1211-1224
  • Huang, N., Hong, Y., Burtch, G. (2017). "Social Network Integration and User Content Generation: Evidence from Natural Experiments", MIS Quarterly, 41 (4), 1035-1058
  • Hong, Y., Huang, N., Burtch, G., Li, C. (2016). "Culture, Conformity, and Emotional Suppression in Online Reviews", Journal of the Association for Information Systems, 17 (11), 737-758
  • Huang, N., Burtch, G., Hong, Y., Polman, E. (2016). "Effects of multiple psychological distances on construal and consumer evaluation: A field study of online reviews", Journal of Consumer Psychology, 26 (4), 474-482
  • Burtch, G., Ghose, A., Wattal, S. (2016). "Secret Admirers: An Empirical Examination of Information Hiding and Contribution Dynamics in Online Crowdfunding", Information Systems Research, 27 (3), 478-496
  • Burtch, G., Ghose, A., Wattal, S. (2015). "The Hidden Cost of Accommodating Crowdfunder Privacy Preferences: A Randomized Field Experiment", Management Science, 61 (5), 949-962
  • Burtch, G., Ghose, A., Wattal, S. (2014). "Cultural Differences and Geography as Determinants of Online Prosocial Lending", MIS Quarterly, 38 (3), 773-794
  • Burtch, G., Ghose, A., Wattal, S. (2013). "An Empirical Examination of the Antecedents and Consequences of Contribution Patterns in Crowd-Funded Markets", Information Systems Research, 24 (3), 499-519
    Research Presentations
  • Bapna, S. , Burtch, D. An Experimental Evaluation of Major Donor Funding Schemes for Crowdfunded Social Ventures, MIT Conference on Digital Experimentation (CODE), Virtual, 2021
  • Burtch, D. Personal Social Networks, Technology Skills, and Worker Performance Under Telework: Evidence from Portugal, Erasmus University, 2021
  • Burtch, D. With a Little Help From My Friends: Career Benefits from Online Community Engagement, University of Hawaii, 2021
  • Burtch, D. Healthcare Across Boundaries: Urban-Rural Differences in the Financial and Healthcare Consequences of Telehealth Adoption, University of Minnesota, 2021
  • Burtch, D. Peer Awards Increase Content Generation and Reduce Content Novelty, Facebook Research, Queen's University, 2021
  • Burtch, D. Designing Demand Information Disclosure in the Presence of Capacity Constraints: A Large-Scale Randomized Field Experiment on a Matching Platform, New York University, University of Illinois, Georgia State University, University of Texas - Dallas, Boston College, Fordham University, 2021
  • Burtch, D. , He, Y. , Hong, Y. , Huang, N. , Xu, X. Designing Demand Information Disclosure in the Presence of Capacity Constraints: A Large-Scale Randomized Field Experiment on a Matching Platform, Workshop on Information Systems and Economics (WISE),, Virtual, 2020
  • Burtch, D. , Cho, D. , Smith, M. , Yangfan, L. The Impact of Early Digital Movie Releases on Box Office Revenue: Evidence from the Korean Market, Workshop on Information Systems and Economics (WISE), Virtual, 2020
  • Burtch, D. , Greenwood, B. , Zamoff, M. The Effect of Body-worn Cameras on New York City Policing, INFORMS Conference on Information Systems and Technology (CIST), Virtual, 2020
  • Burtch, D. , Godhino de Matos, M. , Lima, F. Personal Social Networks, Technology Skills, and Workers’ Digital Resilience, National Bureau of Economic Research (NBER) - Economics of Digitization Spring Meeting, Virtual, 2020
  • Burtch, D. Peer Awards Increase Content Generation and Reduce Content Novelty, Temple University, University of Illinois - Urbana-Champaign, Goethe University, Boston University, 2020
  • Burtch, D. , Hong, Y. , Sabzehar, A. , Santanam, R. The Role of Religion in Online Prosocial Lending, International Conference on Information Systems (ICIS), Munich, Germany, 2019
  • Burtch, D. Peer Awards Increase Content Generation and Reduce Content Novelty, Warwick University, IE University, Tel Aviv University, 2019
  • Burtch, D. Estimating the Impact of ‘Humanizing’ Customer Service Chatbots, University of Liverpool, Temple University, University of Washington, Pennsylvania State University, 2019
    Awards and Honors
  • 2021, Distinguished Member - Cum Laude, Association for Information Systems
  • 2020, Award for Best Published Paper in Prior 3 Years, INFORMS Management Science
  • 2019, Best Associate Editor Award, INFORMS Information Systems Research
  • 2018, McKnight Presidential Fellowship, University of Minnesota