Training Technology: Case Management

Case management is a process by which consumers are supported in negotiating for services that they need and desire. It is a person-oriented approach that responds to clients’ individual needs for assistance rather than the needs of the service system.

This technology is designed to teach case managers any, or all, of four essential activities: planning for services, linking clients to services, advocating for service improvements, and connecting with clients. Each activity can be taught independently of the others, allowing trainers to tailor the technology to their specific training needs.

Training Package Contents

• Trainer Orientation Guide (PDF file)
• Training Modules (6 PDF files)
• Reference Handbooks (6 PDF files)
• PowerPoint® Slides (6 PDF files)
• Video Demonstration (YouTube link, 11 excerpts, approximately 2 hours)

If you are interested in Consultation/In-Service Training about how to best use these training materials in your program or agency, please contact Marianne Farkas, Director of Training, mfarkas@bu.edu.

• Introduction
• Assessing Task Performance
• Reporting Progress
• Sharing Self-Evaluations
• Requesting Feedback
• Responding to Feedback
• Recognizing Support Needs
• Disclosing Disability
• Evaluating Accommodations