The Faculty and Staff Assistance Program (FSAO) is a resource where you or your immediate family members can find help. We provide free and confidential support, problem solving or coaching to address your work or personal challenges.
We recognize that the people who work in our community have personal lives outside the workplace. Finding success and happiness in both areas is important to your well-being. We offer consultation, brief counseling and, if potentially beneficial, referral to community resources for a wide range of work or personal challenges.
Feel free to leave us a message via our contact us form or phone (617-353-5381). Our office is open Monday through Friday between 9:00 am and 5:00 pm. If you are in crisis and need assistance outside of those hours, please call 911 or contact one of the resources listed below.
Samaritans https://samaritanshope.org/ 1-877-870-HOPE (4673)
National Suicide Prevention Lifeline https://suicidepreventionlifeline.org/
1-800-273-TALK (8255) (English) 1-888-628-9454 (Spanish) 1-800-799-4889 (For Deaf + Hard of Hearing)
The Trevor Project (for LGBTQ youth) https://www.thetrevorproject.org/ 1-866-488-7386
Our Diversity Statement
The Boston University Faculty and Staff Assistance Office strives to promote positive mental health to our faculty and staff whilst celebrating and respecting the diverse and vibrant community at Boston University. As such, we provide high quality, comprehensive and culturally responsive behavioral health and consultation services.
We acknowledge and respect the race, religion, ethnicity, age, gender identity and expression, sexual orientation, socioeconomic status, and ability of all.
We actively seek to expand choice, opportunity and access to behavioral health services, with special regard for those with marginalized identities.
We remain committed to serving our richly diverse faculty and staff community so they may in turn support the University and its commitment to educating students to be reflective, resourceful individuals to live, adapt and lead in our increasingly interconnected and diverse world.
The Faculty & Staff Assistance Office maintains complete confidentiality with the following exceptions: Suspected child or elder abuse or neglect will be reported to the appropriate agency; confidentiality is suspended when there is a clear threat against an identified victim, including self; confidentiality can also be suspended when someone signs a “Release of Information.”
Our office maintains the highest of ethical standards in compliance with the National Association of Social Work, the American Psychological Association and HIPAA, the Health Insurance Portability and Accountability Act of privacy regulations.