Virtual Services:

We are all dealing with an extraordinary amount of stress as we grapple with the COVID-19 pandemic.  To offer support and assistance during this time of crisis while maintaining safe physical distances, the FSAO is now offering free and confidential counseling and consultation sessions to BU faculty, staff and their immediate family members via a HIPAA compliant Zoom platform. Schedule an appointment through our contact us form or by phone at 617-353-5381.

See our weekly workshop and group offerings– including drop-in groups, mindfulness meditation practices and strategies for coping with this challenging time.

Missed a group or workshop? We have videos of our Chair Yoga, Coping with COVID-19 and a Guided Breathe Meditation posted on our Wellness Videos page.

Please see COVID-19 Crisis Resources page for additional resources.

Headspace Meditation and Mindfulness app: ongoing and free to BU employees  For more information and to register, click here  

FSAO is available Monday through Friday from 9:00 am to 5:00 pm. For urgent support outside of these hours we recommend the following resources:

If this is a psychiatric emergency or you need to speak with someone urgently and it cannot wait until the next business day please call 911. If calling from a cell phone, your call will be directed to the nearest dispatch and you will be asked to provide your name, address, and type of emergency.

Other crisis resources:

The Samaritans 24 Hour Helpline: The Samaritans provides a free and confidential 24-hour phone befriending line: 617.247.0220 or 508.875.4500. Or you can reach them toll-free at the Massachusetts Statewide Samaritans toll-free helpline. Call 877. 870.HOPE.

National Suicide Prevention Hotline: Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.  Call 1-800-273-8255.

For Deaf + Hard of Hearing: 1-800-799-4889 

For help in Spanish/En Español: Nacional de Prevención del Suicidio  1-888-628-9454

Confidentiality Policy
The Faculty & Staff Assistance Office maintains complete confidentiality with the following exceptions:  Suspected child or elder abuse or neglect will be reported to the appropriate agency; confidentiality is suspended when there is a clear threat against an identified victim, including self; confidentiality can also be suspended when someone signs a “Release of Information.”

Our office maintains the highest of ethical standards in compliance with the National Association of Social Work, the American Psychological Association and HIPAA, the Health Insurance Portability and Accountability Act of privacy regulations.


Welcome to Boston University’s Faculty & Staff Assistance Office.

The Faculty and Staff Assistance Program (FSAO) is a resource where you or your family can find help during your career working at Boston University. We provide free and confidential support, problem solving or coaching to address your work or personal challenges.

We recognize that the people who work in our community have personal lives outside the workplace. Finding success and happiness in both areas is important to your well-being. We offer consultation, brief counseling and, if potentially beneficial, referral to community resources for a wide range of work or personal challenges.

We also can assist you in thinking about your career at Boston University. If you are thinking about advancing or changing your career or are discouraged at your lack of progress, we can help you assess your skills and interests, consider how to expand your skills and how to overcome roadblocks to enhance your professional success. We can also refer you to a career counselor for specific strategies like resume preparation, job search and market analysis.

As part of the university’s wellness efforts, we also offer a variety of programs to enhance your well-being and resilience.  We can provide customized programs for you and your colleagues on mindfulness, well-being and resilience.