Boston University’s Travel and Purchasing Card programs will transition to a newly combined “BU OneCard” product in mid-July. Issued by U.S. Bank, the BU OneCard consolidates both card programs into a single credit card with three profile types: Purchasing, Travel, or Purchasing + Travel (combined).
As part of this transition, we will launch a new module called Concur Request, whereby card administrators will be able to provision new cards, change credit limits, authorize one-time purchases, and issue cash advances. Additionally, a Pre-Trip Approval process will be available to streamline permissions for travel and policy exceptions, all within the user’s Concur profile. For reports prior to July 7, 2025, containing only out-of-pocket expenses that were not submitted and approved in Concur, the submitter must resubmit the expenses in the new version of Concur using these instructions.
The BU OneCard is not to be used for purchases of items found in Guided BUying catalogs or with suppliers who are fully registered, except for small-dollar transactions. All transactions are reviewed monthly to ensure all cardholders comply with the BU OneCard Policy.
In order to increase transparency and efficiency between the Travel and Card Services Department and the greater BU community, here are descriptions of many of the core services that we provide. For each service, there is a target service expectation, as well as an indication of the metrics the department will be using to maintain these service standards.
Please note that the service expectations in this document may be subject to certain constraints, such as:
With Concur Mobile App, you can quickly view your travel itinerary, change reservations, and get travel updates on the go. Scan the QR code below to download the application from your Apple or Android app store and click “Connect”.
Android
iPhone
Download the SAP Concur Mobile app and log in
with full @bu.edu email as username*
To complete card changes such as transfer/cancellation, limit increase, lost/stolen, or cash withdrawals, please create a service request within Concur using the guide below.
*Form will not be processed without prior approval from Travel; please submit a ticket on the VPFA Customer Service Portal for more information.
Travel and Card Services provides training to the Boston University community to establish a foundation of knowledge and skills that can be used immediately in performing daily work activities.
Requesting a new card is easy and streamlined in Concur. To request a BU OneCard, follow the steps in the guide below.
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SERVICE EXPECTATIONS →
Create a Card Service Request in Concur