Contact Us

Internal Inquiries (Boston University Community)

Browse our knowledge-based articles for frequently asked questions and submit your questions online through the Financial Affairs Customer Service Portal and they will be routed to the right people, with the correct answers.

FINANCIAL AFFAIRS CUSTOMER SERVICE PORTAL →

External Inquiries (Boston University Supplier Community)

Suppliers should submit questions to Procure to Pay by selecting the appropriate link below. Questions on invoice status should be directed to Payment Services, click here for contact information. If you have questions that deal with issues on the Ariba network or login errors, please contact Ariba directly via this form.

SUPPLIER QUESTIONS →

 

 


Meet Our Team

Leadership

Sourcing

Auxiliaries, Site Services, Technology

Facilities & Construction

Research

Professional

Procurement

Auxiliaries, Site & Professional Services

Research & Technology

 

Facilities & Construction

Contracting

Shared Services – Systems

Shared Services

Payment Services Team

Disbursement Processing / Payment Services

Analytics

Vendor Relations

Travel & Card Services

Recent News

Boston University Refurbished Equipment Trade-In & Resale Program

Dear BU Requisitioners and Approvers, Procure to Pay is pleased to announce the launch of the Boston University Refurbished Equipment Trade-In & Resale Program, developed in partnership with Cambridge Scientific. This program provides Boston University laboratories with an efficient, compliant option for selling surplus equipment and purchasing high-quality refurbished equipment at reduced cost. This initiative offers […]

Read more

Candex Catalog is Live, Important Process Change for One-Time, Small-Dollar Payments to Individuals

Dear BU Faculty and Staff, Effective June 1, 2026, Procure To Pay’s Payment Services is excited to launch a new process for one-time, small-dollar payments up to $5,500 for non-employee awards, honoraria, non-service stipends (no payment amount limit), royalties, and study subject payments. To streamline processing for your business office and to improve the payment […]

Read more