FFF – January 3, 2020
As we move into 2020, we’d like to take a moment to review the 2019 accomplishments of Payroll & Payment Services, and keep you up to date on our goals for this coming year.
1) Payroll - 2019 Year in Review
In 2019, the Payroll Department:
- Paid 28,428 people
- Produced 27,059 W2s for tax year 2018 (including 6,895 people who signed up to receive W2s online)
- Withheld and remitted taxes for 44 different states
2) Travel Services - 2019 Year in Review
In 2019, Travel Services:
- Processed over 243,000 transactions (over 2/3 of which were credit card transactions)
- Reviewed and responded to over 4,500 Service Now tickets
- Audited over 49,000 Expense Reports
3) Accounts Payable - 2019 Year in Review
In 2019, Accounts Payable:
- Reviewed and responded to over 1,200 Service Now tickets (since the Financial Affairs Customer Service Portal went live on 9/16/19)
- Successfully moved nearly 350 vendors from check payments to electronic payments (Paymode)
- Processed, through workflow and payment, the following:
- 22,567 PO Invoices
- 135,763 Disbursement Requests
- 29,938 Paymode payments
- 8,314 Bank of America ePayables payments
4) P&PS 2020 Goal #1 - Outreach and Training
The primary objective of these newsletters is, as much as possible, to simplify/clarify our processes and policies in a way that simplifies the job of Boston University’s many end-users. This then enables all of us to work more efficiently, and thus manage inquiries, payments, etc in a more timely manner, to the benefit of all.
In this spirit, in 2020 we would like to go even further. If there are areas in which you would like clarifications, additional information, or even in-person training – please do not hesitate to reach out. Requests related to the Payment Services, Payroll, Travel Services, and Accounts Payable websites can be made here. General inquiries, including requests for training, can be made by contacting me at cdramsey@bu.edu.
5) P&PS 2020 Goal #2 - Website Redevelopment
In 2020 we are looking to restructure our websites to make them more user-friendly, to ensure that updates affecting our different departments are made uniformly and synchronously, and to organize our content in such a way that all employees, whether new or experienced, can quickly and conveniently navigate to their desired content.
Building off of our first goal, your feedback would be incredibly and helpful and appreciated in this endeavor. If you have any interest in providing input during the redesign process, please contact me at cdramsey@bu.edu.
