Frequently Asked Questions

Where can I find my laundry room?

You can find your nearest laundry room here.

Who can help me with a facilities/ maintenance/ or pest control concern?

For non-emergency concerns, please contact your residence life office. If you are experiencing an emergency, please contact the Facilities Management & Operations 24-hour service line at 617-353-2105.

Why was I not offered the room type I listed as my first preference in the application?

Room offers are provided based on the spaces available in our inventory. If you would like to explore other room types, please contact Housing Operations at buintern@bu.edu.

Where do I get mail or packages delivered?

An updated summer mailroom list will be posted closer to the summer term.

Is there a way to be on a payment plan and not pay for the room rate total upfront?

Room rate totals need to be fully paid upfront. We do not offer payment plans.

My internship has dates that are outside of the summer internship housing dates, can I still be housed at BU?

Summer internship housing is only available during the designated program dates. While we understand that individual internship schedules may vary, we are unable to extend housing offers for start or end dates that fall outside of our established housing period—even if you have alternative housing arrangements before or after.

If you believe your circumstances warrant special consideration, please contact buintern@bu.edu prior to submitting your application. We will review requests on a case-by-case basis.

What is the cancellation policy?

Cancellations must be made in writing. Interns who cancel a submitted Agreement prior to 20 business days before the specified move in date may be eligible to receive a 90% refund of the fully paid Space Usage Fee.

Where do I go for any other questions?

Please email the summer housing manager at buintern@bu.edu. Emails are responded to on a first-come, first-served basis.