Tag: Zvi Schwartz

Consumers vs. Revenue Managers? The Case of Cancellations and No Shows

By Zvi Schwartz, Ph.D., Professor, Department of Hospitality and Sport Business Management, University of Delaware – Alfred Lerner College of Business and Economics An increase in the rate of hotel reservation cancellations and no-shows caused concerns in recent years. Industry and academia pointed out  that this trend is troublesome because it is causing significant financial […]