Course participants will be exposed to the fundamental principles involved in the analysis and management of quality for enterprises and their supply chain. Quality is defined in the broadest sense, encompassing all performance components that drive customer satisfaction. The course focuses on management principles, statistical modeling and analysis, and their application in a variety of industrial, service, healthcare, and educational environments. Topics include the Deming philosophy of management, Six Sigma and the DMAIC project framework, quality certification systems, statistical data analysis & presentation, statistical modeling using control charts, and statistical analysis of process capability. Students will earn a Six Sigma Green Belt based on satisfactory performance on the final examination.

Note that this information may change at any time. Please visit the MyBU Student Portal for the most up-to-date course information.