A communications skills course designed to better understand the nature of conflict and its resolution through persuasion, collaboration, and negotiation. Students will learn theories of interpersonal and organizational conflict and its resolution as applied to personal and corporate contexts with an emphasis on applications in sales, procurement, and supply chain management. Students will assess their own styles, skills, and values, and develop techniques to better resolve disputes, achieve objectives, and exert influence.

Note that this information may change at any time. Please visit the MyBU Student Portal for the most up-to-date course information.