2014-07-03: Important note for people using Firefox 30.0 or newer on a Mac: In version 30.0, Mozilla made a change to the default security configuration that broke the authentication used to log in to many pages and applications, including SharePoint. Details, and the simple fix, can be found here.

1. Use Internet Explorer for best results with SharePoint 2007

SharePoint 2007 works best with Microsoft’s Internet Explorer (IE) browser. Other browsers allow you to log in and view, upload, and download files with basic functionality, but only IE allows you to edit files directly from the browser, upload multiple files, open a document library in Windows Explorer, or edit a library or list in datasheet mode. If you have access to IE you’ll find that it provides a much better SharePoint experience. If you have IE installed on a Windows-based PC but generally prefer to use Firefox or Chrome as your browser, you also have the option of installing IE Tab, which you can configure to display SharePoint pages in IE within a tab in your preferred browser.

2. Use Microsoft Document Connection for Mac

Instructions for using Microsoft Document Connection to connect to a SharePoint site from a Mac running Office 2008 SP2 or Office 2011

  • In your Applications folder, find Microsoft Office 2011 and open the folder
  • Double click on Microsoft Document Connection
  • When it launches, click on Add Location and select Connect to a SharePoint Site
  • In the Address box, enter the address of the SharePoint site to which you like to connect. E.g., to connect to Information Services & Technology’s SharePoint site, you would enter:
    • https://share.bu.edu/sites/ist
  • Click the Connect button
  • When prompted for credentials, enter the following:
    • AD\your_login_name  (make sure you enter AD and a back-slash before your login name)
      • As an alternative, most people can now enter your_login_name@bu.edu
    • your regular BU Kerberos password

3. Configure your Windows-based PC for single sign-on to SharePoint

Read these instructions to eliminate the need to log in to SharePoint.

4. Resolve “Access Denied” errors

Most common “Access Denied” problems when logging in to SharePoint can be resolved easily by following these two tips.

a. You may need to specify your account’s domain: AD

When you log in to a SharePoint site at Boston University, you may need to prepend “AD\” to your login name (without the quotes, and be sure to use a back-slash rather than the more common forward-slash). Example:

  • AD\fred

There are situations where you won’t need to prepend this domain designation, but it NEVER hurts. For suggestions on how you may be able to eliminate the need for logging in altogether, see “Enabling single sign-on to SharePoint.” As an alternative, most people can now enter your_login_name@bu.edu.

b. Start at the entry point (URL or link) specified

The other common cause for access denial is trying to begin your connection to SharePoint higher up in the “tree” than the starting point where you have been granted access. You won’t be able to log in at the top level and work your way down. Make sure you begin your SharePoint session by entering the URL or clicking on the link you were given.