Emergency Communications
Emergency Updates:
Boston Marathon Bomber ManhuntLATEST UPDATE The University will be open for normal activities tomorrow (Saturday). Please go to BU Today at bu.edu/today for complete opening information. |
For Emergency Response Teams:
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Please consult the Emergency Response Plans page for detailed emergency response procedures.
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For access to the Emergency Response Systems (WebEOC or Send Word Now), the Incident Command Structure (ICS) Roster, and specific emergency response plans, please view the Incident Command Systems page.
- In the event of an incident, the Emergency Information lines at 617-638-6886 and 617-358-7233 will be updated. If you are looking for more guidance please contact Emergency Response Planning at response@bu.edu.
For the Boston University Community:
During an emergency, periodic updates will be provided to the University community primarily through the University’s homepage, the Emergency Response Planning web page, BU Today’s web page, and Boston University’s Emergency Alert System on cable television. The University’s Emergency Information Lines will also have updated information for students, patients, faculty, staff, parents, and the community. The following phone numbers should be used:
- BU Charles River Campus Emergency Line: 617-358-SAFE (7233)
- BU’s Emergency Closing Line: 617-353-SNOW (7669)
- BU Medical Campus Emergency Line: 617-638-6886
Pertinent information may also be broadcast on WBUR 90.9 FM, WBZ 1030 AM, WRKO 680 AM, and WBMX 98.5 FM.
University Contact Numbers:
Please consult the Emergency Flip-Charts (Charles River Campus [CRC] or Medical Campus Flip-Chart [BUMC]) for full procedures and contacts.
| Emergency Type | Charles River Campus | Medical Campus |
| Boston/Brookline: Police, Fire, and Medical (EMERGENCY) | 9-1-1 | |
| Serious Injuries/Medical Assistance (CRC/BUMC) | 617-353-2121 | 617-414-4444 |
| Fire/Code Red | 617-353-2121 | 617-414-6666 |
| Chemical/Biological Spill Clean-Up | 617-353-7233 | 617-414-6666 |
| Chemical/Biological Spill Exposure | 617-353-2121 | 617-414-6666 |
| Chemical/Biological Splash | 317-353-7233 | 617-638-8400 |
| Radiation Spill | 617-353-7233 | 617-414-6666 |
| Radiation Exposure | 617-353-7233 | 617-414-6666 |
| University Status of Operations | 617-353-7669 | 617-638-6886 |
| Workplace Violence/Code Green | 617-353-2121 | 617-414-4444 |
| Suspicious Mail | 617-353-2121 | 617-414-4444 |
| Bomb Threat | 617-353-2121 | 617-414-4444 |
| Child Abduction/Code Pink | 617-353-2121 | 617-414-4444 |
| Utility Failure (CRC/BUMC) | 617-353-2105 | 617-414-6666 |
| Emergency Information Hotline | 617-358-7233 | 617-638-6886 |
| Chemical/Biological Waste | 617-353-4094 | 617-638-8830 |
| Radioactive Waste | 617-638-7052 | |
| BU Information Line | 617-353-2000 | |
| Departments | Charles River Campus | Medical Campus |
| BU Police/Public Safety (EMERGENCY) | 617-353-2121 | 617-414-4444 |
| BU Police/Public Safety (non-emergency) | 617-353-2110 | 617-414-4444 |
| Control Center | 617-353-2105 | 617-638-4144 |
| Facilities Management and Planning Control Desk | 617-353-2105 | 617-638-4211 |
| Environmental Health and Safety (EMERGENCY)* | 617-353-7233 | 617-414-6666 |
| Environmental Health and Safety (non-emergency) | 617-353-4094 | 617-638-8830 |
| Emergency Response Planning (non-emergency) | 617-358-1577 | 617-414-2188 |
| Student Health Services (24 hours) | 617-353-3575 | |
| Occupational Health Services | 617-353-6630 | 617-638-8400 |
| Research Occupational Health | 617-414-7647 | |
| Command Center | 617-353-1234 | 617-638-6860 |
| Risk Management | 617-353-3020 | |
| Human Resources | 617-353-2380 | 617-638-4610 |
| Residence Life | 617-353-4380 | |
| Marketing and Communication Strategy | 617-353-1168 | |
| Office of Communications | 617-353-2240 | 617-638-8491 |
| Information Services & Technology (CRC/BUMC) | 617-353-4357 | 617-638-5914 |
| Telecommunications (CRC/BUMC) | 617-353-2097 | 617-414-4500 |
*Environmental Health and Safety has emergency response capabilities to respond to emergencies on campus 24 hours a day, 7 days a week. An on-call safety representative is available for emergency response, guidance, and incident command support. All EHS emergency response personnel are trained in accordance with the OSHA HAZWOPER standard.









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