Payment options vary by laundry location. Depending on the equipment available, you may be able to pay using the CleanPay Mobile app, a credit card directly at the machine, or Convenience Points through the CleanPay app. Coins are accepted at all laundry locations.
Payment Options
CleanPay Mobile
CleanPay Mobile allows you to pay for laundry directly from your phone using a credit card. At select locations, you can also use Convenience Points through the app.
Some laundry locations require credit card payments to be made through CleanPay. At these locations, you will not be able to tap or insert your card directly into the laundry machine.
Credit Card at the Machine
Some laundry locations have a card reader that allows you to pay directly at the machine using a credit card. These locations may also support CleanPay through the app.
If you prefer to use CleanPay, select the machine in the app and follow the payment prompts. If you prefer to pay directly at the machine, use the card reader provided.
Convenience Points
Select laundry facilities across campus allow students to pay using Convenience Points. Your Convenience Points account must be linked to CleanPay before you can use this payment option.
Locations that accept Convenience Points are listed below:
| Location | Washers | Dryers |
|---|---|---|
| Claflin Hall (West Campus) | 11 | 12 |
| Sleeper Hall (West Campus) | 13 | 10 |
| Rich Hall (West Campus) | 10 | 10 |
| Kilachand Hall | 12 | 12 |
| The Towers | 20 | 20 |
| Student Village I | 23 | 24 |
| Student Village II | 28 | 28 |
| Danielsen Hall | 6 | 8 |
| 610 Beacon St. | 20 | 20 |
| 150 Riverway | 4 | 4 |
| 162 Riverway | 4 | 4 |
| 154 Riverway | 2 | 2 |
| 37 Pilgrim Road | 4 | 4 |
| 518-520 Park Drive | 3 | 3 |
| South Campus Laundry | 14 | 14 |
| 575 Commonwealth Ave. | 12 | 14 |
| Warren Towers | 20 | 20 |
| 580 Commonwealth Ave. | 12 | 12 |
| 1019 Commonwealth Ave. | 7 | 8 |
| 14 Buswell Street | 6 | 6 |
| 722-726 Commonwealth Ave. | 6 | 6 |
Note: Convenience Points can only be used at the laundry locations listed above.
Coins
Coins are accepted at all laundry locations. Use the coin payment option available on the laundry machine to start your wash or dry cycle.
Getting Started with CleanPay Mobile
If you’re using CleanPay for the first time, follow the steps below to set up your account and connect to your laundry location.
Step 1: Download the CleanPay Mobile App
Download the free CleanPay Mobile app from the Apple App Store or Google Play Store.
Step 2: Connect to Your Laundry Room
Open the CleanPay app and connect to the laundry location you’re using. You can connect to a different laundry location each time you use the app.
Connect to your laundry room using one of the following methods:
- Auto Detect Room: Select Auto Detect Room and enable Bluetooth on your mobile device to automatically detect nearby laundry machines.
- Scan a QR Code: Scan the QR code posted in the laundry room.
- Enter a Location Code: Enter the location code posted in your laundry room if Bluetooth is unavailable.
Step 3: Sign In or Create an Account
After connecting to the laundry location, you’ll be prompted to sign in or create a CleanPay account.
If you’re using CleanPay for the first time:
- Select Sign Up at the bottom of the screen.
- Enter your first name, last name, BU email address, and create a password.
- Use these credentials to sign in to your CleanPay account for future laundry transactions.
Set Up Your Payment Method
Credit Card
To pay with a credit card through CleanPay, you’ll first need to add your card to the app.
- Open the CleanPay app.
- Select the menu icon (three lines) on the left side of the screen.
- Navigate to your Account or Wallet.
- Add a valid credit card.
Your card will be saved and available for future laundry transactions.
Convenience Points
If you’re at a laundry location that accepts Convenience Points, you’ll need to link your Convenience Points account to CleanPay.
- Select CBORD SSO at the bottom of the screen.
- Sign in using your BU Kerberos username and password.
- Enter your mobile phone number to complete your account setup.
Once your accounts are linked, select the CleanPay Account dropdown and choose CBORD Balance to access your Convenience Points.
Starting a Laundry Machine
When using CleanPay:
- Open the CleanPay app.
- Select the washer or dryer you want to use by entering the machine number or scanning the machine’s QR code.
- Choose your preferred payment method.
- Confirm your payment.
- Press Start on the machine within approximately 3 seconds of confirming your payment. If you exit the app or do not start the machine within this time, you’ll need to repeat the payment steps. You will not be charged again. Once started, the machine will begin its cycle, and CleanPay will display the remaining time for your wash or dry cycle.
