Clear your browser cache – Mac OS X

Safari 6 to 7

1. Launch Safari from your Dock or desktop.
   
2. Click Safari from the browser menu at the top of your screen.
3. Click Reset Safari from the menu
   
4. In the ‘Reset Safari’ window that appears, check the Remove all website data box. Boston University’s login system does not allow for saving passwords in a browser so check the Remove saved names and passwords check box if you have previously saved your BU credentials in your browser.
5. Click Reset
   

Safari 8 to 12

1. Launch Safari from your Dock or desktop.
   
2. Click Safari from the browser menu at the top of your screen.
3. Click Clear History… from the menu.
   
4. In the confirmation window that appears, select the all history option from the drop down menu, and then click Clear History.
   

Firefox Final Release Channel

1. Click the menu button (☰) in the upper-right corner of Firefox.
2. Select History, then click Clear Recent History
   
3. In the “Time range to clear” drop-down, choose Everything.
4. Check Cache (add Cookies only if needed)

5. Click Clear Now. Then close and reopen Firefox.

Note: Clearing the cache (saved website files) fixes loading or display issues. The step won’t sign you out. Avoid selecting Site Preferences unless you want to

Google Chrome Stable Release Channel

1. Launch Google Chrome from your Dock or desktop.
   
2. Click Chrome from the browser menu at the top of your screen.
3. Click Clear Browsing Data…
   
4. In the window that appears, ensure that you are on Basic (not Advanced) and ensure that All time is selected in the Time range drop down menu.
5. Ensure that at least Cookies and other site data, and Cached images and files are checked.
6. Click the Clear data button.
   
7. You can now close this tab or window.

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