Student Loan Accounting

Based on the guidance of public health officials and the state government, the Student Loan Office will be temporarily suspending in-person office hours until further notice. During this time, you may still contact our office via email or leave a voice message. We will be happy to assist you. For additional information about the University’s operation during this period, please visit our COVID-19 website at

IMPORTANT INFORMATION ABOUT THE STUDENT LOAN INTEREST FREEZE: The Student Loan Interest Freeze only applies, at this time, to loans that are directly held by the Department of Education. Your Boston University Perkins/HPSL/PCL and Institutional Loans are not held by the Department of Education. Therefore, we are unable to freeze interest accruing on your loans without applying a deferment. If you are experiencing financial hardship during this emergency, please contact us and we will guide you through the process. We are continuing to explore all options to assist our borrowers in these trying times.

Additionally, we are continuing to process paper check payments at this time, however processing times may be delayed. If you have sent a check or deferment/forbearance request via U.S. mail and it has not been processed, please send us an email. You are encouraged to make any payments online at If you are having difficulty accessing your account please send us an email. Our email address is: (accounts with last names beginning with the letters A-L) (accounts with last names beginning with the letters M-Z)


EXIT Interview Information: You will receive correspondence from Heartland ECSI, on how to access and complete your loan exit. Thank you for your cooperation.



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