Refund Requests

Boston University has partnered with Nelnet Campus Commerce as an electronic (ACH) refund provider.  Nelnet’s Student Choice Refunds (SCR) product allows students to store their checking or savings account for ACH refunds.  Students are no longer required to enter bank account information with each refund request they submit.

To create your SCR profile, visit the Student Link and select “Money Matters,” then “Manage my Student Choice Refund Account.”  You will then be in Nelnet’s QuikPAY environment.  Select “Student Choice Refunds” from the left menu, then “Manage my Student Choice Refund Account” to continue into Nelnet’s SCR portal.  If you are accessing the portal for the first time, you will be immediately displayed the SCR enrollment screen.  On the first page, you may choose to add a secondary email address, to which all SCR related emails will be sent.  Then, on the next page you will enter your bank account information.  This information will be used for all future electronic refund requests.  After initially storing your bank account details, you may visit the “Manage my Student Choice Refund” link at any time to edit the information.

If you have a valid credit balance on your student account, you may request your refund on the Student Link  by selecting “Money Matters,” “Student Account Inquiry,” then “Request a Refund.”  You will have to agree to the refund guidelines, then enter the amount you are requesting.  At the end, you will be prompted to review your SCR profile details, so you may wish to double check you have entered the correct banking information.  Or, if you have not yet created your profile, you may do so at that time.

Student Accounting Services will review your refund request and determine your eligibility for a refund. Approved refunds will be deposited into the bank account you provide within 7-11 business days. Please be sure to confirm your bank account information when submitting your request. You will receive an email notification once your refund is approved.

Refunds are processed according to the method of payment received by Boston University:

  • Electronic or paper check payments require a 10 day waiting period before being refunded as a check or direct deposit.
  • Credit card payments are credited back to the credit card that was used for payment.
  • If your balance was paid through either Flywire or Western Union Business Solutions, the refund will be sent back to the original account from which the funds were transferred.
  • If it is determined that your refund must be made co-payable to an outside sponsor, lender or other third party, your refund request will be processed as a check.

Financial Aid Recipients:
Your refund request will be forwarded to BU Financial Assistance or to your Graduate Aid Office for their approval.
If the credit on a student account is the result of pending financial aid items, it means that Boston University has not received the funds. Students with pending financial aid may not have a refund issued until the awards have posted to your student account.

Federal Title IV Aid Recipients: Any Title IV refund that is required to be made to you will be directed to the bank account submitted with your request.

A valid credit balance cannot be released until the first day of classes for which the credit applies.

Please contact Student Accounting Services at 617/353-2264 if you have any questions regarding your refund request.

Federal (Title IV) Refunds to Students

In compliance with federal regulations, automatic refunds will be processed for all Federal Financial Aid recipients whose total federal funds exceed allowable semester expenses, unless the student or parent borrower (for PLUS loans) authorizes the University to retain the funds to cover other expenses. Allowable expenses include, and are limited to, tuition, fees, and contract room and board.

Since federal regulations prohibit the University from using excess federal funds for non-allowable charges (including medical insurance, late fees, Convenience Points, library fines, and prior balances) a federal refund may result in an outstanding balance. Students and parent borrowers (for PLUS loans) can prevent this by completing a Federal Financial Aid Credit Authorization Form and submitting it to Student Accounting Services. Students can file a Federal Financial Aid Credit Authorization on the Student Link, download the Federal Financial Aid Credit Authorization form, or request to have one mailed by calling Student Accounting Services at 617-353-2264.

Boston University Refund Guidelines for Financial Aid Recipients