FSAO Feedback Process

The Faculty & Staff Assistance Office (FSAO) is dedicated to offering compassionate and high-quality support to employees and their immediate family members. If you feel that our services did not meet your expectations or if you have general feedback to share, we encourage you to reach out. Your input helps us identify areas for improvement, implement positive changes, and enhance the quality of care we offer.

Individuals may communicate feedback in any of the following ways:

  • Submitting FSAO feedback through the Feedback form. Submission can be anonymous.
  • Telling an FSAO employee, who will then relay the feedback to the FSAO Director.
  • Calling FSAO at 617-353-5381. 
  • Sending an email to fsao@bu.edu. To discuss personal behavioral health or medical information, please send an email securely by using Datamotion. Please note, this method is not anonymous, as it will be associated with a name and email address. 

      FSAO’s responsibility when feedback is received

      If follow up is requested, the submitter will receive an acknowledgement within 2 business days. An FSAO staff member will follow up with the individual within 10 business days regarding next steps. We also may contact the individual for additional information to ensure we fully understand the concerns. If the submission is anonymous, no confirmation email will be sent.

      Other options for providing feedback

      There are also other avenues available through BU, depending on the nature of the problem. 

      Boston University Office of the Ombuds. Can listen to your concerns and advise on dispute resolution and how to file grievances. Maintains confidentiality, reports to the President of Boston University. 617-358-5960 

      Boston University Ethics and Compliance Hotline. A third-party provider that allows for anonymous and confidential reporting of activities that may involve improper conduct or violations of law or BU policy. 866-294-8451 

      Boston University Equal Opportunity Incident Report. The primary investigator of discrimination and sexual misconduct complaints at BU. 617-358-1796