Senior Analyst
The Senior Analyst is responsible for the support and maintenance of the accounting and operational applications utilized by the company. As part of a dynamic team, the Senior Analyst performs maintenance activities, resolves support issues, develops reports and participates on projects that promote efficient operations. This individual should possess a strong accounting and technical aptitude and have the drive to continue learning.
- The primary responsibility of the Senior Analyst is to assist in the support and maintenance of accounting and operational applications, including Argus Enterprise, Yardi Voyager, Concur and custom applications.
- Perform monthly maintenance activities such as data loads and scenario archiving.
- Resolve support tickets that are submitted via ServiceNow and escalate tickets as appropriate.
- Perform end-user and other application setup as required.
- Answer questions and troubleshoot application issues.
- Assist with testing of business application patches and upgrades that improve system usability and performance.
- Assist with text file and cross application data imports and exports.
- Participate as a project team member on various group projects.
- Perform other duties as assigned.
- Bachelor’s Degree, preferably with a mix of business and information systems coursework, and a 3.0 minimum GPA.
- 3-4 years of experience, preferably within the Commercial Real Estate industry (Yardi, Argus Enterprise).
- Knowledge of Microsoft Office applications, especially Excel.
- Working knowledge of SQL with an interest to become more proficient.
- Ability to interact with internal customers and external contacts in a professional manner.
- Ability to independently diagnose and resolve application issues.
- Strong sense of ownership and pride in one’s work.
- Desire to learn and improve current processes.
- Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely.
- Excellent work ethic and the ability to be a productive and reliable team member.
Apply online at https://www.rmrgroup.com/careers/default.aspx