A Detailed Study of the Expected and Actual Use of Hotel Amenities
By Chekitan S. Dev and Prateek Kumar[1] Introduction Choosing hotel amenities is a critical task for hotel owners and operators.  Offering too few amenities, or the wrong kind of amenities, can negatively affect the brand positioning of the hotel and the guest’s service experience. Offering too many amenities can waste capital, increase operating costs, and […]