Please select your browser below and follow the instructions provided.

ie7-logo-sm Internet Explorer 8 to 11

  1. Launch Internet Explorer from your desktop or start menu.
  2. Click Tools from the browser’s main menu.
    (Internet Explorer versions 7 and above also have a “Tools” menu item to the right of the “Home” icon)
  3. Click Internet Options, the last item in the list.
    ie78-tools-options
  4. Click the General tab.
  5. In the Browsing History section click the Delete… button.
    ie8-options
  6. Ensure that at least the Temporary Internet files and website files and Cookies and website data check boxes are checked. Boston University’s login system does not allow for saving passwords in a browser so check the Passwords check box if you have previously saved your BU credentials in your browser.

    Please Note: If the Blackboard Learn is saved as one of your Favorites, you will need to either remove it from your Favorites list or uncheck the check box labeled Preserve Favorites website data.

    Internet Explorer delete browser information
  7. Click the Delete button.
  8. Click OK to close out the Internet Explorer 8 Options window from step #5.

fx-logo-sm Firefox Final Release Channel

  1. Launch Firefox from your desktop or start menu.
  2. Click the menu icon located in the upper right-hand corner of the browser window.
  3. Click the History icon.
  4. Click the Clear Recent History… link.
    Firefox FRC clear recent history link
  5. In the window that appears, for the Time range to clear option, select the Everything option.
  6. Ensure that at least the Cache, Active Logins and Offline Website Data check boxes are checked.DO NOT check the Site Preferences check box as this will reset some settings like pop-up blockers needed for your online course.
    Firefox clear cache options
  7. Click the Clear Now button.

Google Chrome logo Google Chrome Stable Channel

  1. Launch Google Chrome from your desktop or start menu.
  2. Click the menu icon located in the upper right-hand corner of the browser window.
  3. Click the History link.
  4. In the new tab that appears, click the Clear browsing data… button.
    Google Chrome clear cache
  5. In the Clear browsing data window that appears select the beginning of time option from the Obliterate the following items from: drop down menu.
  6. Ensure that at least the Cached images and files and Hosted app data check boxes are checked. Boston University’s login system does not allow for saving passwords in a browser so check the Passwords check box if you have previously saved your BU credentials in your browser.
    Google Chrome clear cache options
  7. Click the Clear browsing data button.
  8. Click the (X) button located on the right hand side of the Settings tab at the top of the browser window to close out the Settings tab.