Quick Start

Available to: Students, Faculty, Researchers, Staff, Departments; Anyone with a supported institutional (non-personal) need; Students require faculty sponsorship

Cost: See detailed costs, below.

Virtual Server Hosting & Management is what’s commonly referred to as an Infrastructure as a Service (IaaS). Through this service IS&T will build, deploy, and maintain compute, storage, networking, and operating system infrastructure. If you require services beyond IaaS, please review our Application Hosting or Database Hosting offerings for more information and to request these additional services.

An optimized hosting platform is utilized to provide highly available and redundant virtual servers offerings that can meet a variety of business needs. The service, built on current best practices, is deployed in secure, professionally managed, and environmentally controlled data centers. There are three standard tiers as well as a custom option. Enhanced security features are available as options for organizations who work with sensitive or protected information.

Available To

  • Students, Faculty, Researchers, Staff, Departments (Students require faculty sponsorship)
  • Any supported institutional, non-personal need

Benefits

Centrally provisioned virtual servers offer flexibility, convenience, rapid deployment, economy, and high reliability and availability. They support sustainability initiatives by optimizing resource utilization and reducing energy consumption.

Key Features

Virtual servers are available under the following 32- and 64-bit operating systems:

  • Windows Server 2008
  • Windows Server 2012
  • Red Hat Linux
  • Other Linux options, including BU Linux
  • Other operating systems, upon review

Many tiers of support are offered for Virtual Server Hosting & Management. Additional features are available at higher tiers of support (see below).

Bronze tier:

  • Fault Tolerant Hardware: This allows your virtual machine to dynamically recover from hardware failure within a single data center. A brief outage occurs while your virtual machine is rebooted on alternate hardware.
  • Operating System Installation Service: This covers installation of a standard operating system supported by IS&T. Operating system licensing is a client responsibility.
  • Basic Backup: Virtual Machine backup to disk is included in all offerings.

Gold tier includes Bronze tier features plus the following:

  • Operating System Patch Management: Application of monthly operating system patches to maintain current vendor supported levels. This includes hot fixes, service packs, and security updates.
  • System monitoring: Basic availability monitoring and email/text/phone notification services are available. This includes the monitoring of key performance metrics, availability, and alerting.
  • Application or Database backup: Custom, agent-based backup services for databases and other applications are available.

Premium Secure features can be added to Gold tier.

  • Premium Secure adds security features required to allow the system to collect, process and store data classified as Restricted Use and thus protected by law and subject to the security requirements laid out in the BU Data Protection StandardsRestricted Use data includes such sensitive types of information as financial credit card data, medical information, certain kinds of research data, and information protected by Federal classification.
  • This allows groups that deal with very sensitive data to take advantage of the cost savings, performance improvement and greater reliability offered by the BU Virtual environment, while meeting the required level of security.

 

What to Expect

This service will normally be available 24 by 7 except for standard change windows, as described in IS&T’s standard policies, procedures, and schedules for making changes.

Requirements

IS&T requires vendor certification that the application is supported in a virtual environment.

Cost

Costs depend upon the particular configuration and support tier selected.

Standard configurations along with various systems management options are priced on an annual basis.Pricing for custom configurations will be provided after consultation with IS&T.

Virtual Server Support Packages Bronze Gold Premium Secure
Fault Tolerant Hardware X X Premium Secure offers support for Restricted Use Data (Financial, PCI, HIPAA, ITAR) and includes the features of Gold.   This level provides enhanced security and monitoring services designed to support the regulatory requirements of HIPAA, PCI, Mass General Law, Export Controls, etc.
Base Operating System Installation X X  
Basic Backup (OS/Data) X X  
Standard Support Service – M –F, 9AM – 5PM X X  
Enhanced Support Service – M – F, 24 X 7 X  
Operating System Patching X  
Basic System Monitoring (Ping, CPU, Disk) X  
Application or Database Consistent Backup X  
Memory CPUs Storage
Small 2 GB 1 64 GB* $100/yr $325/yr +$60/yr
Large 4 GB 2 64 GB* $600/yr $1,300/yr +$300/yr
Custom 5+ GB 3 – 8 Custom *Contact IS&T
    *Additional storage is available at $1.00/GB/yr. Contact IS&T for more information.

 

Getting Started