If you have been licensed for Office 365/SharePoint Online at Boston University, follow the steps below to log in. (Using Firefox 30.0 or newer on a Mac? See note at the bottom of this page.)
- If this is your first time logging in to Office 365/SharePoint Online at BU, to ensure that your account is properly initialized we recommend that you start by using Microsoft’s IE Internet Explorer (IE) or any browser other than Chrome to go first to https://portal.microsoftonline.com/. (In subsequent logins you can use any browser, including Chrome, and start directly at the URL for any SharePoint site to which you have been given access.) You should see the login prompt pictured below.
- At the prompt shown above, enter email@example.com as your organizational account (sometimes called your Work or School account), replacing login with your BU login name. Then press Return or Tab or click on Sign in. You will not have an opportunity to enter a password here, but instead will be redirected immediately to a local, BU ADFS login box.
- In this second login box, you should again provide your e-mail address in the form firstname.lastname@example.org (don’t leave off the “@bu.edu”), and this time also enter your BU Kerberos password – the password you normally use to read your e-mail.
- You should now be logged in. To ensure that your BU OneDrive is successfully initialized, click on the App Launcher – the square formed by nine dots to look like a waffle, in the upper left corner, just to the left of the words “Office 365” – and, from the dropdown menu that appears, click on the OneDrive tile.
- If you were given a URL for a specific SharePoint site, you can now enter that to go directly to that site. In subsequent logins, you can use any browser and start just by entering that URL; you will be prompted to authenticate as above, then taken directly to the site you specified.
- While you should be able to use any browser for most common functions in Office 365, there are some exceptions. If this is your first time logging in to Office 365, you may want to use Internet Explorer (IE), Firefox, or Safari rather than Chrome, as occasionally we have seen problems with account initialization when using Chrome for the very first login. As a general rule, it’s always a good idea to try a different browser if you’re having trouble. If you are a SharePoint site administrator, you may also find that IE works best on some administrative menus.
- You should not need to use Boston University’s Virtual Private Network (VPN) in conjunction with Office 365 when connecting from outside the campus network. However, we have seen a few cases where router firmware was not up to date and connecting through the VPN resolved the issue. If you’re off campus and having trouble (e.g., if the bar at the top of the page doesn’t display correctly), it’s worth trying the VPN to see if that resolves your issue.
2014-07-03: Important note for people using Firefox 30.0 or newer on a Mac: In version 30.0, Mozilla made a change to the default security configuration that broke the authentication used to log in to Office 365/SharePoint Online. Details, and the simple fix, can be found here.