Cancelling a tutoring appointment is the same whether or not you have signed up for Weekly appointments or Single appointments. In either situation, you will need to email your tutor at least 24 hours prior to the start of your scheduled appointment. For more detailed instructions on how to go about this properly, read How to Cancel a Tutoring Appointment (.pdf).
As long as you email your tutor to cancel your tutoring appointment at least 24 hours prior to the start of the scheduled tutoring appointment, you won’t get a Missed appointment notification. If you do not drop your spot in the appointment by this deadline, it will count as Missed.
A Missed means that you did not attend a tutoring appointment for which you were scheduled. It is the policy of the ERC that once you have 2 Missed appointments, you will be unable to attend any future tutoring appointments until you have come into the office and spoken with one of the ERC’s professional staff about your attendance. If you feel you have received a Missed notification in error, please see the next question.
TutorTrac automatically generates missed appointment emails when a student does not sign in for an appointment. If you receive an email for an appointment you attended, contact your tutor immediately. They will let the staff know so it can be corrected. If it is left as a Missed, it can impact your ability to sign up for future appointments, so it is important to notify your tutor as soon as you receive the email. If you have any questions regarding Missed appointment emails, please contact Maggie Gordon.
Please notify the front desk of the ERC immediately. They will help verify that the appointment is scheduled to take place and contact the tutor if necessary.
No, your missed appointments only count against you for the current semester. All missed appointment records are reset to zero once the new semester begins.
If you have signed up for a tutoring appointment and then realize you are not able to attend, you must notify your tutor that you are canceling. Please see “How do I cancel my appointment?”
If you want to re-schedule your tutoring appointment, you must contact your tutor to see if that can be worked out with their availabilities. The tutor will then help to create a new appointment with you, if possible.
While a confirmation window will not appear, you will receive a confirmation email from the ERC shortly after you have scheduled your appointment that will contain the following information:
You will also know you have scheduled your appointment correctly if you refresh your home screen in TutorTrac and see Upcoming Appointments.
Not for the same course. ERC policy states that each student may sign up for ONE Weekly appointment per course per semester. However, if you feel you need to meet with a tutor more than once per week, you have the option of making ONE Single appointment in addition to your Weekly.
If you have are only using Single appointments, then you are permitted to sign up for up to TWO Single appointments per course per week.
If you have already signed up for a Weekly appointment, then you may only sign up for one Single appointment per week in that course, in addition to your Weekly appointment.
Please note that you are only permitted one appointment per class per day.
If you are looking for a course listed under sections in search availabilities, but there are no appointments available, please continue to check back over the next few days. Tutors add new availabilities each week and appointments often become available from cancellations throughout the week. Please note availability will be very limited after December 10th, 2014 as tutors are not required to continue tutoring after classes end. Any availabilities after this date will be for Single appointments only.
If the course you are looking for is not listed, we most likely do not offer tutoring for it. In most cases, humanities and upper level courses are not offered because of the type of material and the limited availability of tutors.
After you have continued to check TutorTrac for a few days and no appointments become available, you may use the Peer Tutoring Special Request Form found here, to request that an appointment be made available to you.
Please note that we do not guarantee your request will be met, but we will make every attempt to help you.
This depends on whether you choose to sign up for Weekly or Single appointments. Please review the Appointment Comparison Guide to determine which type of appointment best meets your tutoring needs.
Preparation is very important to a beneficial tutoring appointment. It will help both you and your tutor focus on the areas you are having difficulty with. Here’s what you should do before your appointment:
For more information on your tutoring appointment, visit “What to Expect.”
You will receive an email confirmation once you have scheduled your appointment. You will also get a second confirmation email the night before your appointment.
You can also sign up for text message reminders about your appointments through TutorTrac. Simply click the Activate box located on the right side of the TutorTrac main page (once you’ve already logged in), and follow the steps.
Please wait for your tutor to arrive and log in to TutorTrac before you do. After you sign in, select Peer Tutoring Center, the course you are receiving tutoring in, and your reason for your visit, click Continue. At that point, you will see the following screen. This screen confirms that you have successfully logged in for your appointment.
If you’re trying to log into TutorTrac and it is slow to respond, please be patient and take a look at your web-browser’s progress icon. This is a good indicator that it is loading and might take a few extra seconds.
If you’ve arrived at the ERC for a tutoring appointment and can’t log in, check in at the front desk with your tutor. The ERC Student Desk Assistants will assist you.
For additional questions not listed on this page, please contact Michael Lantvet at 617-353-7077 or via email at firstname.lastname@example.org.