Peer Tutoring FAQ

If you are looking for the Writing Assistance FAQ, please click here.

How do I know if I scheduled my appointment correctly?
I need to change my tutoring appointment, how do I do this?
I need to cancel my tutoring appointment, am I going to be marked as Missed?
How do I cancel my tutoring appointment?
What does it mean to be marked as Missed?
What do I do if I get a Missed appointment e-mail, but I was at the appointment (i.e. I couldn’t log on because the system was down)?
What do I do if I can’t log into TutorTrac?
Am I going to meet with the same tutor every week?
Can I sign-up for multiple Weekly appointments?
Can I sign-up for multiple Single appointments?
How do I prepare for my tutoring appointment?
What do I do if I can’t find a tutoring appointment (Weekly or Single) for my course and/or an availability that works with my schedule?
What do I do if my tutor doesn’t show up for our scheduled appointment?
How do I know if I logged in correctly at the start of my appointment?
If I had missed appointments last semester, will they be counted against me this semester?

Do you have additional questions that were not listed on this page? Please contact Michael Lantvet at 617-353-7077 or via e-mail.

———————————————————————————————————-

How do I know if I scheduled my appointment correctly?

While a confirmation window will not appear, you will receive a confirmation e-mail from the ERC shortly after you have scheduled your appointment that will contain the following information:

Your tutor’s name
Your tutor’s e-mail
The date of your scheduled appointment.
The time of your scheduled appointment.
Reminders about ERC policy

You will also know you have scheduled your appointment correctly if you refresh your home screen in TutorTrac and see Upcoming Appointments.
Weekly appointments will look like this:

Single appointments will look like this:

I need to change my tutoring appointment, how do I do this?

If you have signed up for a tutoring appointment and then realize you are not able to attend, you must notify your tutor that you are cancelling. Please see “How do I cancel my appointment?”

If you want to re-schedule your tutoring appointment, you must contact your tutor to see if that can be worked out with their availabilities. The tutor will then help to create a new appointment with you if possible.

I need to cancel my tutoring appointment, am I going to be marked as Missed?

As long as you e-mail your tutor to cancel your tutoring appointment 24 hours prior to the start of the scheduled tutoring appointment, you won’t get a Missed appointment notification. If you do not drop your spot in the appointment by this deadline, it will count as Missed.

How do I cancel my tutoring appointment?

Cancelling a tutoring appointment is the same whether or not you have signed up for Weekly Appointments or Single Appointments. In either situation you will need to email your tutor at least 24 hours prior to the start of your scheduled appointment. More detailed instructions on how to go about this properly can be found here.

What does it mean to be marked as Missed?

A Missed means that you did not attend a tutoring appointment that you scheduled. It is the policy of the ERC that once you have 2 Missed appointments, you will be unable to attend any future tutoring appointments until you have come into the office and spoken with one of the ERC’s professional staff about your attendance. If you feel you have received a Missed notification in error, please see the next question.

What do I do if I get a Missed appointment e-mail, but I was at the appointment (i.e. I couldn’t log on because the system was down)?

In the event that TutorTrac is inaccessible to log in for your scheduled tutoring appointment, you will need to check in and out with the ERC’s Front Desk. TutorTrac automatically generates Missed appointment e-mails, but as long as you check in and out with the Front Desk, this Missed will be deleted. If you have any questions regarding Missed appointment e-mails, please contact Michele Naughton.

What do I do if I can’t log into TutorTrac?

If you’re trying to log into TutorTrac and it is slow to respond, please be patient and take a look at your web-browser’s progress icon. This is a good indicator that it is loading and might take a few extra seconds.

If you’ve arrived at the ERC for a tutoring appointment and can’t log in, check-in at the front desk with your tutor. The ERC Office Assistants will assist you.

Am I going to meet with the same tutor every week?

This depends on whether you choose to sign up for Weekly or Single Appointments. Please review the Appointment Comparison guide to determine which type of appointment best meets your tutoring needs.

Can I sign-up for multiple Weekly appointments?

Not for the same course. ERC Policy states that each student may sign up for ONE Weekly appointment per course per semester. However, if you feel you need to meet with a tutor more than once per week, you have the option of making 1 Single appointment in addition to your Weekly.

Students who sign up for a Weekly appointment and a Single appointment have the opportunity to receive up to 4 hours of tutoring per course per 10 day period.

Can I sign-up for multiple Single appointments?

If you are already signed up for a Weekly appointment, then you may only sign up for one Single appointment in addition to your Weekly appointment per 10 day period.

If you have opted to only participate in Single appointments, then you are permitted to sign up for up to THREE Single appointments per course per 10 day period.

Students who elect to participate in only Single appointments have the opportunity to receive up to 3 hours of tutoring per course per 10 day period.

How do I prepare for my tutoring appointment?

In order to better benefit from your tutoring appointment, it is best to have specific questions prepared ahead of time about material you are unsure about. Be sure to attend class, do your course readings, and take notes on the things you don’t understand. You can bring these notes to your tutoring appointment to really help your tutor focus on areas where you need the most help. “Tutors are there to help you gain strength in the material, gain confidence and also to lend an ear for when a professor’s explanations are frustrating and complicated.” (quote from an ERC Peer Tutor)

What do I do if I can’t find a tutoring appointment (Weekly or Single) for my course and/or an availability that works with my schedule?

The availability of tutors changes over the course of the semester in addition to students dropping their spots in tutoring appointments. Tutors are often adding new availabilities to their schedules depending on their own work load each week. If you can’t find any that are available now, please try again later, you may find that a new appointment has been added.

If you have waited a day or two and no appointments become available, you may use the Peer Tutoring Special Request Form found here, to request that an appointment be made available to you.

Please note that we do not guarantee your request will be met but we will make every attempt to help you.

What do I do if my tutor doesn’t show up for our scheduled appointment?

Please notify the front desk of the ERC immediately. They will help verify that the appointment is scheduled to take place and contact the tutor if necessary.

How do I know if I logged in correctly at the start of my appointment?

After you have selected Peer Tutoring Center, the course you are receiving tutoring in, and your reason for your visit you will click Continue. At that point you will see the following screen. This screen confirms that you have successfully logged in for your appointment.

If I had missed appointments last semester, will they be counted against my record this semester?

Your missed appointments only count against you for the current semester; all missed appointment records are reset to zero once the new semester begins.