We have received numerous questions regarding current Wheelock e-mail addresses, data, and asset retention. We would like to attempt to address some of your questions and ensure your transition from Wheelock is as seamless as possible. As we get closer to the Wheelock/BU merger date it will be important that you make a few preparations.
E-mail and data:
First, as of June 1st, your “name@wheelock.edu” e-mail address will cease to exist. There will be no forwarding option, so we recommend you follow the process below at least a week before the merger goes into effect, in case you run into any unexpected issues.
BU staff at the IT Help Center will be available to assist with backing up and importing your Wheelock e-mail contents into your newly created BU account.
Here is how you can get in touch with us:
Self-Service Instructions for E-mail:
We recommend exporting your data to a PST file (or OLM file for Mac). You will find instructions below. Once the file has been created, you will need to save it to a location where we can assist with retrieval, such as your BU One Drive, Google Drive, or a USB flash drive.
Please choose the appropriate scenario below for instructions on backing up your email.
How to: Export or backup email, contacts, and calendar to an Outlook .pst file
How to: Export items to an archive file in Outlook for Mac
Computer Equipment:
Boston University Information Technology teams are working with your new school/department to procure a computer for you. Shortly after your transition, and once your computer is available, we will schedule a time to meet with you to issue your machine and answer any technology questions you may have. As we work through this process, you can continue to use your Wheelock computer asset until the BU support team can schedule time for the transfer of your machine.
Frequently Asked Questions:
Will faculty have access to printing, copying, etc. on the Wheelock campus for this summer term—near our offices? Will there be new systems for printing, copying, etc. and if so, how and when we will learn the new systems?
- BU IS&T Desktop professionals will be onsite (at the Wheelock help desk location) and available to assist you with connection issues.
- There will be some changes to the network in June that may cause some disruption based on the Fenway Campus Network upgrade plan (link).
- Many of the current copiers need to be returned as part of the Wheelock contract and copier/printer needs will be assessed in conjunction with SED, SSW, or CFA IT teams and they will try to reallocate existing equipment as best as possible. If the IT is not able to re-purpose equipment, additional purchases may need to be made by the School/College/Department based on Faculty needs. Please contact 617-353-HELP (353-4357) with any questions or assistance needs.
Will I have a computer and phone in my new office as of June 1?
- With the exception of Peabody hall, no employees should be moving offices on June 1.
- BU IS&T will be working with schools, colleges, and departments to work with transitioning employees to provide access to a computer and phone.
- On the Fenway campus, the network and phone numbers will be transitioned to BU numbers.
Does BU have VPN access?
- By default, BU VPN will be provided to transitioning employees when they get BU computers.
- Employees that have not transitioned to BU machines should contact the BU IT Service Center 617-353-HELP (353-4357) to get assistance with the BU VPN until they are migrated to a BU computer.
I have a Virtual Machine. How can I save my Microsoft Outlook email folders?
- To transition email, employees can follow the same instructions to create the “.pst” file in Microsoft Outlook.
- BU IS&T Service staff will be available on the Wheelock campus to help or feel free to contract 617-353-HELP (353-4357) for assistance.
What will happen to the Wheelock website?
- The Wheelock website will be redirected to the Wheelock College of Education and Human Development at BU website.
