Many computers use a Firewall to block harmful programs and data from their computers. However, Firewalls are also capable of blocking certain aspects of Blackboard Learn, and may need to be configured manually to allow Blackboard Learn to operate.
Incident Discovery Time: 02:23pm on 06/01/2026 Time of Resolution: 02:58pm on 06/05/2026 Services Impacted: MyPrint Service Outage Description of Impact Multiple students reported that the MyPrint service was currently unavailable. The issue was confirmed across several campus locations, including Yawkey, 610 Beacon St., the Kilachand Honors College residence, and Mugar Library. Incident Description and Resolution… [read more]
Many computers use a Firewall to block harmful programs and data from their computers. However, Firewalls are also capable of blocking certain aspects of Blackboard Learn, and may need to be configured manually to allow Blackboard Learn to operate.
The default settings of the Windows and Mac OS X built-in Firewalls will not interfere with Blackboard Learn. If you have made adjustments to your computer's built-in Firewall, select your operating system below for further instructions on setting it up for use with Blackboard Learn.
If you have third-party Firewall software or have made adjustments to your home router's Firewall, check the manufacturer's documentation for allowing the ports listed below.
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Windows
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Mac OS X
Operating System
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Blackboard Learn users who take courses from their work computers may need to ask their company's technical support personnel to configure the company Firewall. They may not be able to do it themselves. Send a request through the appropriate channels to have the following ports enabled:
| Port # | TCP or UDP | Application |
|---|---|---|
| 1935 | TCP | Streaming Video |