Applications and Enterprise Architecture

The IS&T Applications and Enterprise Architecture department is dedicated to supporting Boston University’s mission by implementing and supporting robust, innovative, and reliable application technology solutions. Our team ensures that various enterprise applications and platforms work seamlessly to support the administrative, academic, and research functions of the university. Below is an overview of many of the applications, platforms, and services we support.

Enterprise Applications

Auxiliary Systems

• Supporting services such as housing, dining, FitRec/PERD, transportation, and vending systems to enhance the campus experience for students, faculty, and staff.

Campus Operations Systems

• Support systems that facilitate facilities and maintenance management, construction project management, space planning, campus density mapping, and other operational activities critical to the day-to-day functioning of the university.

Development and Alumni Relations (DAR) Systems

• Support the Office of Development and Alumni Relations by managing enterprise software solutions and developing custom applications for efficient alumni relations and fundraising operations, ensuring secure, auditable services that align with university standards and aid in achieving advancement goals.

Faculty Systems

• Provide tools and resources that assist faculty members in managing their academic responsibilities, including storage and reporting for scholarly and professional contributions, along with support for leadership with decision-making.

Finance, HR, & Procure to Pay Systems (BUworks)

• Provide financial management, human resources, procurement, and other Enterprise Resource Planning (ERP) systems to ensure efficient and effective administrative operations.

Health Applications

• Support employee and student healthcare services provided by the university, including electronic health records, patient management, lab testing, and other health-related systems.

Recruiting & Admissions Systems

• Enhance the undergraduate and graduate recruitment and admissions process with systems that manage applications, track and engage prospective students, and streamline recruiting and admissions workflows and communications.

Research Administration Systems

• Support research activities through systems that manage grants, compliance, and research data, ensuring efficient and compliant research administration.

Student Information Systems

• Manage the student lifecycle and data including student records, financial aid, course registrations, advising, student accounting, student portal, and other critical student-related information to support academic success and institutional reporting.

Application Platforms

Constituent Relationships Management (CRM)

• Provide powerful CRM tools to manage constituent information; communicate and engage; track interactions; and analyze and report on constituent activities and outcomes.

Reporting Data Services & Tools

• Provide robust reporting and data analysis services that help the university make informed decisions based on accurate and timely data.

Database Services

• Ensure the reliability, security, and performance of the university’s databases, which are critical to the functioning of various applications and systems.

Document Imaging and Management

• Provide secure, controlled and efficient services to capture, image, manage, share, and archive electronic documents.

Integration Services

• Facilitate seamless integration between different systems and applications, ensuring data consistency and operational efficiency.

Service Management Systems

• Provide a service management system which supports various university functions and practices enabling organizations to have the right people, tools, and processes in place to function optimally and provide excellent customer service.

Professional Services

Applications and Website Development

• Offer custom application and website development services tailored to meet the specific needs of various departments within the university.

Enterprise and Solution Architecture

• Provide strategic guidance on the architecture of IT solutions, ensuring alignment with the university’s goals and optimizing the use of technology.

Quality Assurance

• Ensure the quality and reliability of applications through rigorous testing and validation processes, supporting the delivery of high-quality software solutions.

Our department is committed to delivering exceptional service and innovative solutions to support the dynamic needs of the Boston University community.