Frequently Asked Questions

Yes, all of the clinics will be open for appointment‐only visits. Patients will be triaged through telehealth prior to admittance. Volume of the clinics will adhere to density and social distancing recommendations of the city, state and CDC. The number of visits per week will be dependent upon overall patient volume, clinic density and necessity of care. Telehealth and home rehab programs will continue.

The process has changed slightly but the requirements have not. All student‐athletes must complete the appropriate Athletic Health History Questionnaire in

Patient Connect, upload their insurance card to Patient Connect, and review their health history with an athletic trainer. Incoming student‐athletes must receive a physical exam from their primary care provider at home which deems they are healthy to participate in collegiate athletics. They will also have in in‐person appointment with a team physician on‐campus. All incoming student‐athletes will have their vitals (blood pressure, pulse, height & weight) recorded and an EKG administered. Some returners may be required to do vitals, an EKG and in‐person appointment with a team physician on campus dependent upon their health history.

Concussion baseline testing will be conducted with specific all populations. Varsity student‐athletes must provide documentation of their ADHD testing & treatment plan as well as documentation of their awareness of their sickle cell trait.

History reviews by an athletic trainer will be conducted via Zoom prior to a student‐athlete’s arrival to campus. Patients should follow the step‐by‐step instructions sent to them via Patient Connect to schedule a telehealth appointment. Upon arrival to campus, patients will undergo an in‐person appointment to complete the process.

No. Walk ins will not be allowed. If a patient presents with an acute injury that requires the immediate evaluation and care of an athletic trainer, we will have an emergency triage bay available. Some examples would include open wounds, concussions, acute knee injuries or behavioral health concerns. Event prep blocks will be schedule for teams to allow for taping, bracing & padding application and general pre‐event care. Patients can always contact a member of the athletic training staff via phone for guidance about their care on the day of injury.

Clinic density and social distancing guidelines will not allow for this to continue. Preference will be given to patients with current or acute injuries or illnesses.

With the walk‐ins to the clinics not allowed, we are working on a system where you will be able to get ice bags. However, we suggest purchasing individual gel packs that you can keep in your freezer if you have one.

Public health guidelines stipulate that communal beverages and food are restricted. There will be access to water but hydration procedures will be different than in the past. We are currently working on a plan for this. It’s recommended that student‐athletes bring their own pre‐filled water bottles that are not to be shared for athletic activity. Athletes should consume 6‐8 ounces of water for every 20 minutes of activity, i.e. 32 ounces per one hour of practice.

AT Services staff will be wearing personal protective equipment (PPE) during patient encounters. The clinics have been evaluated and planned to maximize patient safety including restrictions on movement and space volume. This has been based upon recommendations of the Medical Advisory Group (MAG), city, state and federal guidelines. More information is available on Back2BU

• Patients  will  be  required  to  wear  face  coverings  within  the  clinic  and  rehab spaces. Face coverings should cover the nose and mouth.
• Clearance through the university’s testing & screening process must occur prior to entering the clinics or rehab spaces.
• There  will  be  occupancy  limits  based  upon  public  health  and  institutional guidelines to promote proper social distancing. The clinics are being reconfigured  to  account  for  proper  social  distancing  with  specified  ingress,  egress and pathways.
• Clinical “pods”  will provide six feet separation  per  social distancing recommendations and will have physical protective barriers in place
• Pods and equipment will be cleaned with an CDC/OSHA approved disinfectant after each patient use.
• Educational signs on COVID‐19 prevention such as hand hygiene, face coverings and social distancing will be posted in each facility.

Yes, we will be using alternative spaces for early stage rehab and late stage rehab. You will be advised of the specific area when your appointment is scheduled. This will allow us to provide optimal care for as many patients as safely possible.

No, please call the athletic training clinic 617‐353‐2746 or the athletic trainer that coordinates care for your team. A telehealth triage appointment will be scheduled. Sick patients will not be allowed in the AT clinics. They will report to other designated areas if it’s determined they must be seen in person.

Yes, we will continue to offer in‐person physician clinics on an appointment only basis. Appointments will be scheduled by the athletic trainer managing your care. We will follow social distancing guidelines, cleaning protocols and have strict arrival times in order to ensure public health and safety.

You can call the behavioral medicine number 617‐353‐3569 located on your BU ID. Or you can call one of the athletic trainers or come to an athletic training clinic as before. However, you may have a brief telehealth triage to allow entrance to the clinic.