Frequently Asked Questions

What is Telehealth? 

With traditional Physical Therapy, patients meet in-person with a clinician to receive their care. With Telehealth, or virtual appointments, patients interact with their PT through an online, video-based platform. This eliminates the need to physically meet in order to receive expert care. Another difference is that the treatment approach is primarily centered on patient education and empowering the patient with their self-care program 

I’m a current patient. How could Telehealth help me?  

Telehealth is a great option for patients to promote accountability to comply with their current exercise program to help stay on track with recovery by establishing a clear plan of what to work on at home each week and prevent disruption in progress. With Telehealth, each therapist can assess the response of each exercise performed and modify them in real-time to make it more or less challenging. Due to COVID-19, many people have transitioned to working from home, which means a new office or study set up. Our physical therapists can help instruct you on appropriate postures and environmental set ups to ensure continued symptom management and rehabilitative progress.  

I’m a prospective patient. How could Telehealth help me?  

Much of the initial visit is establishing a relationship, talking/listening to the patient’s history, and determining things you can already be doing at home or work to help yourself. Telehealth is a great way to start physical therapy immediately without waiting for social distancing restrictions to be lifted. We are able to demonstrate and teach self-manual techniques and various exercises in addition to sharing our screens to use videos for additional guidance. Our expert physical therapists will tailor treatment to you individually within your own home to make a plan of care convenient and safe for you.  

Does my insurance cover Telehealth? 

Please see our insurance page for details.  

What do I need for my Telehealth appointment? 

All you need is access to the internet! Your therapist will work with what you have around your house to use within your care! 

Do you only treat BU students?

Absolutely not! While BU students are referred to us for care, we receive referrals from medical care providers and satisfied former patients from throughout the Greater Boston area as well as nearby Brookline, Allston, Brighton, and Fenway neighborhoods.

Who refers patients to you?

Our referrals from the medical community come from throughout Boston, Brookline, Allston, Brighton, and Fenway and include primary care physicians, orthopedic surgeons, neurologists, podiatrists, nurse practitioners, chiropractors, and other physical therapists. Affiliations of these providers include Boston’s major healthcare systems (Partners, Care Group, Boston Medical Center, Children’s Hospital, and Harvard Vangard, to name a few).

Are you part of Boston Medical Center?

No. We are an independent part of Boston University, but patients are referred to us from Boston Medical Center medical health care providers.

Do you accept my insurance?

We have listed some of our group provider numbers on the insurance information page, which you can cross-reference with your insurance company representative. You can also contact our staff with questions.

Why can’t I find you on my insurance company’s website?

Some insurance companies recognize our Tax Identification Name (Trustees of Boston University). Others choose to list individual providers instead of organizations. As part of our expansion, we have undergone several name changes from The Sargent Clinic, to BU Rehabilitation Services, and finally, to BU Physical Therapy Center. The good news is that if you have made it here, you are only a phone call away from an appointment.

What is the difference between physical therapy and sports physical therapy (sometime referred to as ‘sports medicine’)?

This varies from organization to organization, and sadly, sometimes is nothing more than a ploy to get you in the door. At BUPTC, we use the term ‘sports’ to denote the type of progressive care you will receive. You do not need to be an athlete to benefit from the excellent care athletes often receive.

Will a student or licensed physical therapist treat me?

You will always be treated by a licensed physical therapist. Just like any other practice, including private practices, we accept graduate student interns who are finishing their education and may work with one of our physical therapists. The physical therapist is always the director of your care, and you always have the right to decline intern involvement.

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