Candex Recipient Payment

You have a payment from Boston University which will be processed via an electronic ACH payment from Candex. Boston University has strategically partnered with Candex to modernize, streamline, and accelerate payments to one-time payees. Candex offers a fast and efficient experience with a simple, one-minute registration. Once registered, you may use its intuitive platform for real-time updates and clear visibility into your payment status. The system is built with industry-standard security measures to protect your information and is supported by a dedicated team available to assist you as needed. To facilitate your payment efficiently and without delay, you will receive an email invitation from Support@Candex.com with instructions to complete a brief registration and securely submit your payment request through their platform.

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Receiving a Boston University Payment with Candex

To facilitate your payment efficiently and without delay, Boston University has partnered with Candex, a trusted payment platform designed to simplify transactions with low-dollar, one-time, and occasional payees. As part of this process, you will receive an email invitation from Support@Candex.com with instructions to complete a brief registration and securely submit your payment request through their platform.

  • Receive email from Candex: You will receive an email from Support@Candex.com notifying you of a payment authorization from Boston University in the Candex platform, with a link to request the payment.
  • Register and accept payment: Create an account on the Candex platform, provide banking details, and upload your W-9. You can view the payment details which includes a description and the amount authorized to you. Accept the terms and conditions (if applicable) and the payment.
  • Receive Payment: Upon successful registration, the payment will be sent to your designated bank account via ACH within 7 calendar days from the date of Candex’s invoice to Boston University, and Candex will pay you within 3 business days of receiving funds from BU.
  • Check Payment Status: In the Candex platform, click on the “View” button from the Payments panel on the right side of the screen. The Payment Details panel displays a timeline of the current payment status and other information about your payment.
  • Obtain Assistance: Candex provides customer support Monday- Friday 12am to 4pm Eastern, USA at support@candex.com.

Step By Step Instructions to Receive Your Payment with Candex


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Need Assistance: Contact Candex Support

Please email support@candex.com during standard business hours, Monday – Friday, between 12AM – 4PM Eastern Time, USA.