What’s an Ombuds?

Organizational ombuds help individuals and groups find ways to communicate effectively, manage conflict collaboratively, and explore mutually acceptable options to move forward. Ombuds also help identify systemic problems so organizations can avoid escalating or ongoing problems.

 The BU Office of the Ombuds was created in 2009 as a confidential, independent, and impartial office where any member of the BU community may seek assistance addressing concerns related to life, work, or study at BU.

That assistance may be as simple as locating the right resource at BU. More often, however, ombuds provide assistance with highly sensitive, often complex issues, for which there is no ready-made or simple solution.

Because ombuds work is confidential and off-the-record contacting us can be a good first step when you don’t know where to turn for help.

 See the International Ombuds Association’s description of the role.