What We Do

The Ombuds can:

  • Listen to you, discuss your concerns, and help you obtain information or identify options for resolving a them.
  • Answer your questions or refer you to someone who can.
  • Explain how University policies or procedures work.
  • Mediate a dispute or facilitate communication among people in conflict.
  • Coach you on how to deal with a problem yourself
  • Look into your concern by gathering data and the perspectives of others, and doing shuttle diplomacy.
  • Recommend changes to policies or practices that appear outdated or problematic.
  • Look into perceived procedural irregularities in grievance proceedings.
  • Refer you the appropriate office should you wish to file a formal complaint.
  • Identify trends or patterns of complaints or problems that might be systemic.
  • Provide other forms of assistance or guidance to help you resolve a problem informally.

The Ombuds cannot:

  • Make or change University decisions, rules, or policies.
  • Overrule a decision or supersede the authority of another University official.
  • Duplicate existing grievance procedures.
  • Provide legal advice or act as substitute for union representation.
  • Testify in or participate in formal grievance or legal proceedings with respect to confidential communication.
  • Conduct formal investigations.
  • Accept notice of claims against the university (The Ombuds is expressly not authorized to to so.)