Staff Spotlight: Lamma Mrouh, Practice Manager, Receives 2025 Kristen Donovan Award for Excellence in Service
Lamma Mrouh, a practice manager with the Clinical Affairs team, was awarded the school’s 2025 Kristen Donovan Award for Excellence in Service after numerous nominators extolled her commitment to the school, her work ethic, and her welcoming demeanor.
“Their words [from my nominators] touched my heart more than they know,” Mrouh said. “In a world that can be fast and demanding, it means so much to know people noticed not just what I do—but how I do it. I felt seen, and it reminded me that kindness truly echoes.”
The annual award, which is presented at the school’s June faculty/staff meeting, is given to a member of the staff who has been employed by the Henry M. Goldman School of Dental Medicine for less than five years, demonstrated outstanding commitment to the school, and improved the GSDM community by working to fulfill the school’s mission.
Mrouh has been working at GSDM since January 2024 as the practice manager of the first and fourth floors. In this role, she is responsible for managing the administrative and operational activities of the school’s registration department and the associated treatment center, including overseeing a team of patient coordinators and dental assistants.
While she didn’t expect to win an award of this caliber early in her tenure, Mrouh said receiving the Kristen Donovan Award for Excellence in Service reminded her of how special it is to be recognized. She remains committed to representing the dental school with sincerity, professionalism, and care, as well as making sure patients are provided with high-quality care and staff have enough support to do so.
“This recognition reminded me that service done with love never goes unnoticed—even if we don’t always hear about it right away,” Mrouh said. “I want to keep creating a workplace where people feel valued, respected, and safe to shine.”