Facilities Management
Call the Facilities Emergency Line at 3-2105 for:
- Floods or leaks (if requiring immediate attention)
- Heating and cooling problems (if requiring immediate attention, e.g. insufficient heating or cooling, strange noises or odors from vents)
- Broken locks, windows, or doors (if it presents an immediate security issue)
- Toilet clogged
- Power outage
- Minor leaks or drips (if it can wait a few hours)
- Heating and cooling problems (if it is not urgent, e.g. maintenance of valves)
- Broken locks, windows, doors (if it is not endangering persons or property)
- Lightbulbs, paper towels, toilet paper
- Missing or broken classroom furniture such as chairs, desks, tables, or podiums
Contact Custodial Services at 3-2109 for:
- Non-hazardous spills, such as coffee in the hallway
- Gaining access to rooms and offices
- Requesting chalk for classrooms
Put in an FSRS request for:
- Moving or removing large items
- Getting new keys or changing locks
- Setup for on-campus events
- Routine upkeep or repairs
- Any other requests paid for by the department
Contact the Classroom hotline at 3-3227 or classrooms@bu.edu for:
- Problems with classroom electronics such as a computer or overhead projector
- Any other classroom issue that is not a facilities emergency (see above)
Troubleshooting:
- If you have trouble resolving an issue through these channels, contact Lisa Doherty (ldoherty@bu.edu; 8-2386) in the CAS Business Office.