Facilities Management
Call the Facilities Emergency Line at 3-2105 for:
Floods or leaks (if requiring immediate attention)
Heating and cooling problems (if requiring immediate attention, e.g. insufficient heating or cooling, strange noises or odors from vents)
Broken locks, windows, or doors (if it presents an immediate security issue)
Toilet clogged
Power outage
Contact your Area Manager for:
Minor leaks or drips (if it can wait a few hours)
Heating and cooling problems (if it is not urgent, e.g. maintenance of valves)
Broken locks, windows, doors (if it is not endangering persons or property)
Lightbulbs, paper towels, toilet paper
Missing or broken classroom furniture such as chairs, desks, tables, or podiums
Contact Custodial Services at 3-2109 for:
Non-hazardous spills, such as coffee in the hallway
Gaining access to rooms and offices
Requesting chalk for classrooms
Put in an FSRS request for:
Moving or removing large items
Getting new keys or changing locks
Setup for on-campus events
Routine upkeep or repairs
Any other requests paid for by the department
Contact the Classroom hotline at 3-3227 or classrooms@bu.edu for:
Problems with classroom electronics such as a computer or overhead projector
Any other classroom issue that is not a facilities emergency (see above)
Troubleshooting:
If you have trouble resolving an issue through these channels, contact Liz Burke (lizburke@bu.edu ; 3-2411) or Lisa Doherty (ldoherty@bu.edu ; 8-2386) in the CAS Business Office.