Graduate Prerequisites: (SPHPH717 & SPHPH719 & SPHPH718) or consent of instructor. - This course is designed to focus on the field of operations management (OM) in healthcare. Students will learn to apply OM principles to develop more effective operational processes, mitigate risks, and improve quality. Discussions from the text, case studies and assignments will focus on strategies and techniques of quality improvement processes, project management, work-flow and system design, and capacity planning. Additionally students will explore the intricacy, complexity and dynamics of logistics in healthcare. An industry based project will enable students to engage and implement several of the tools learned in class.

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