Help for Those Befuddled by BUworks
Resources for using new computer system
BU administrators knew that after several decades, the University’s administrative software needed an upgrade. They also knew that such a massive and complex change was likely to befuddle employees at the outset. So they’ve readied a raft of resources to help.
Online Help. This tool has instructions, simulations, and other aids to help employees use the new software, supplied by SAP, the company BU selected.
“Power Users.” These are employees in the various colleges and University departments—more than 350 strong—who were trained early in the new system and serve as liaisons between their coworkers and BUworks. They can solve problems or refer those needing help to people who can. The support page contains a link to a spreadsheet with each college’s and department’s power users and readiness leaders, managers who have been working with their schools and departments to prepare them for the new system.
The IT Help Center. The center provides technological support for the BU community by phone (353-HELP), email (firstname.lastname@example.org), or at its two locations, in Mugar Memorial Library and at 533 Commonwealth Ave., in Kenmore Square. An online help request form, specific to BUworks, is available from its website, the BUworks pages of the IS&T website, and the BUworks Central portal
Additionally, President Robert A. Brown wrote in an email to the BU community last week, “Walk-in workshops will be held to provide hands-on assistance to users.” While noting that “the long-term benefits to the University, as a result of this effort, will be numerous,” Brown added, “we should all expect challenges,” sentiments echoed in another community email from BUworks leaders on the eve of launching BUworks Central, the self-service portal for employees to access BUworks services.
“The next few weeks will be challenging,” the leaders wrote. “The goal is in sight; and your hard work and dedication will move the University forward and help us achieve operational excellence.”
Rich Barlow can be reached at email@example.com Comments