Open Positions at the Center

We are currently hiring an Operations & Engagement Manager. Applicants may apply via Human Resources here. 

Category: Charles River Campus –> Professional

Job Location: Boston, MA, United States

Tracking Code: 26501037980825

Posted Date: 8/28/2026

Salary Grade: Grade 46

Expected Hiring Range Minimum: $55,300.00

Expected Hiring Range Maximum: $69,700.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type: Full-Time/Regular 

About the Position

The Boston University (BU) LGBTQIA+ Center for Faculty & Staff (the Center) seeks an Operations & Engagement Manager. This is a new role at the first LGBTQIA+ Center of its kind. The Center is housed under the Senior Vice President for People, Belonging, and Culture. Reporting to the Director of the Center, the Operations & Engagement Manager, works closely with  and supports the entire Center team in service of the BU Strategic Framework. 

The Operations & Engagement Manager role has four primary aspects: 

Content, Visibility & Digital Engagement Management (50%) 

This role supports the coordination and day-to-day management of the Center’s digital presence and outreach activities, including content development and implementation, storytelling, and translating the Center’s work into engaging materials with a consistent voice and identity. The Operations & Engagement Manager liaisons with colleagues in the Vice President for People, Belonging, and Culture and works with the entire Center team to promote programming, support initiatives, and increase awareness and engagement with the Center’s offerings. Responsibilities also include weekly newsletter development, assisting with communication around major projects, developing publications and other informational materials and resources, managing Center databases and website edits, and capturing and editing photo and video content.

Event Planning & Coordination (20%) 

In collaboration with the Assistant Director and Associate Director, this role coordinates Center programming, including developing event budgets and timelines managing logistics, creating itineraries and run of show documents, supporting collaborators, providing general support to the LGBTQIA+ Center for Faculty & Staff team with special events and outreach activities, and fostering a welcoming environment for all BU community members.

Customer Service (15%) 

The Operations & Engagement Manager is the front-line point of contact for the LGBTQIA+ Center for Faculty & Staff. The individual in this role greets visitors, answers the Center phone, monitors office voicemail and email, and oversees the opening and closing of the Center on weekdays (Monday through Friday, 9 am – 5 pm), with the option to work remotely one day per week.

Administrative (15%) 

The Operations & Engagement Manager assists the Director and the entire team with recordkeeping, financial management, and special projects, including the BU LGBTQIA+ History Project. 

The ideal candidate has strong knowledge of digital engagement strategies, content development, social media trends, and storytelling, with the ability to translate complex information into compelling materials for diverse audiences. This role requires exceptional writing and editing skills, a solid understanding of social media best practices, the ability to be detail-oriented and organized while juggling multiple projects and consistently meeting deadlines, excellent customer service and political acumen (e.g., the ability to keep confidentiality and do their role with tact and diplomacy), and continuous collaboration with colleagues in a team-oriented environment. The ideal candidate also has previous professional experience with diversity, equity, and inclusion initiatives and demonstrates an intersectional approach to LGBTQIA+ community work.  

Essential Qualifications 

For full consideration, please submit a cover letter. 

• Bachelor’s Degree with at least 2 years of related professional experience in higher education, communications, graphic design, public relations, or a related field. 

• Extensive knowledge about sexual orientation and gender identity and professional experience in addressing topics relevant to LGBTQIA+ communities and multiple intersecting identities. 

• Demonstrated ability and strong interpersonal skills to work with individuals and groups representing a wide range of backgrounds, identities, life experiences, and communication styles. 

• Experience with social media and marketing (e.g., graphic design, branding, content creation, and marketing or visibility campaigns) and ability to utilize current technology and attend to website updates and issues as needed. 

• Excellent communication skills to express ideas clearly and concisely both verbally and in writing. 

• Ability to take initiative, problem solve, and work independently and transparently while exercising sound judgment regarding when to seek guidance. 

• Ability to recognize and protect confidential information and exercise discretion, tact, and diplomacy in handling sensitive information and situations. 

• Ability to manage multiple projects simultaneously while maintaining accuracy and meeting deadlines. 

• Skill to focus in an open, busy office environment and to pay close attention to details and prioritize workload with frequent interruptions. 

• Strong customer service skills. 

• Ability to contribute effectively within a collaborative team environment while understanding broader departmental and university contexts and goals. 

• Proficient in Microsoft Word, Excel, PowerPoint, and Teams and experience with graphic design software and marketing platforms, including WordPress and Canva. 

• Ability to consistently work some evenings and weekends for programming outside of regular business hours, which are Monday – Friday, 9 am – 5 pm. 

Preferred Qualifications  

• Master’s Degree in higher education, communications, graphic design, public relations, or a related field. 

• Experience working with both faculty and staff in a university setting. 

• Experience supporting belonging and inclusion initiatives in higher education. 

• Experience with digital media platforms, such as Sprinklr, and proficiency in WordPress and Adobe Creative Suite (InDesign, Photoshop, Illustrator). 

• Experience utilizing analytics and performance metrics for digital platforms, websites, and audience engagement initiatives. 

• Familiarity with Boston/Massachusetts community-serving organizations and groups. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.  

Position Description

The LGBTQIA+ Programming Graduate Assistant (GA) assists with the development and implementation of programs, outreach, and education for the LGBTQIA+ Center for Faculty & Staff. In addition, all GAs share responsibility for administrative support tasks and assist those who come into the Center.

We are hoping to have this position filled by mid-September. If you meet the minimum requirements listed below and have passion for the work, we strongly encourage you to apply. The position primarily works out of the LGBTQIA+ Center for Faculty & Staff office at 808 Commonwealth Ave, as an important aspect of the role is staffing the Center and keeping it open (Monday through Friday, 9 am – 5 pm).
Primary Responsibilities

In collaboration with the LGBTQIA+ Center for Faculty & Staff professional staff and other Graduate Assistants, the primary responsibilities are as follows:

• Provide administrative support and assistance in the planning and implementation of Center programming, including managing catering, working with facilities on room location and set-up, supporting tech back-up during Zoom/virtual events, assisting with set-up and clean-up, etc.

• Represent the Center (on occasion and at the request of professional staff) at specific events, such as resource fairs
• Assisting with upkeep and organization of the Center physical space
• Assist with the development of training materials
• Research and develop educational resources and training materials
• Keep track of program data, such as number of registrants, attendees, etc.
• Serve as front-line staff welcoming those who come into the Center
• Share responsibility for administrative support tasks with all staff members (GAs and professional staff)
• Other duties as assigned

About the LGBTQIA+ Center for Faculty & Staff

Boston University’s LGBTQIA+ Center for Faculty & Staff serves all Boston University campuses. The center engages the BU community to foster a sense of belonging and connectedness for faculty and staff; increase the visibility of LGBTQIA+ resources, research, and scholarship; celebrate the contributions of the diverse LGBTQIA+ community at BU; and support the development of an inclusive and equitable workplace. The center is a physical and virtual space where members of the community can network, share experiences, engage in intellectual interchange, and find community. The center provides programming, consultation, professional development, resources, and advocacy that fosters an inclusive and affirming living, learning, and workplace environment. Through an intersectional focus, collaboration, and opportunities for synergy, we seek to spark transformation.

 

How To Apply
To apply for the Programming Graduate Assistant position, complete this Google form, which includes uploading a resume and answering several questions: https://forms.gle/wqvwAnmsWY2D8Fx69. A cover letter is not necessary.

 

If you have any questions about the role, reach out to the LGBTQIA+ Center for Faculty & Staff at lgbtqia@bu.edu.

 

We are accepting applications on a rolling basis. Complete applications received by Friday, September 11 will receive preference in the process.