ALERT: Customers be aware of fraudulent package delivery messages sent by email or phone.

Some postal customers are receiving bogus emails about a package delivery or online postage charges. The emails contain a link or attachment that, when opened, installs a malicious virus that can steal personal information from your PC.The emails claim to be from the U.S. Postal Service and contain fraudulent information about an attempted or intercepted package delivery or online postage charges. You are instructed to click on a link, open the
attachment, or print the label.But Postal Inspectors warn: Don’t do it!Like most viruses sent by email, clicking on the link or opening the attachment will activate a virus that can steal information — such as your user name, password, and financial account information. What to do?
Simply delete the message without taking any further action. The Postal Inspection Service is working hard to resolve the issue and shut down the malicious
program. If you have questions about a delivery or wish to report postal-related spam, please call 1-800-ASK-USPS or email

Welcome to Mail Services

Boston University Mail Services handles and distributes the University’s incoming, outgoing, and interdepartmental mail on the Charles River and Medical campuses. Mail is picked up from and delivered to all departments once a day. Mail Services is responsible for proper management of the University’s metered mail and postal permits and also administers express shipments through Federal Express.

You may call to request pickup or delivery of interoffice (yellow) envelopes at no charge. For those of you who are willing to recycle, please send any interoffice envelopes that you can share with the University community to the Mail Services office on either the Charles River Campus (353-2156) or Medical Campus (638-7500). These envelopes will then be recycled back into the mail stream for reuse.

Medical Campus Mail is handled by the Medical Campus Mail Center.  Mail Center employees pick up, sort, and delivers incoming mail from the U.S. Postal Service (USPS) to various departments on the Medical Center campus.

University Bulk Mail provides labeling, inserting, and sorting for high-volume First Class and Standard (nonprofit) mail for all departments of the University. Special Services outlines other services we offer.

Mail Services does not manage Residential Mail for students living in University housing. Student mail is delivered by the USPS and is then distributed by BU Housing/Residential Safety. Students who have any mail questions on the Charles River Campus should contact 617-353-2307.

Boston University faculty and staff should refrain from having personal mail or packages delivered to them at the University. Such articles should be directed to home or other non-Boston University addresses for delivery.

If you have any questions regarding University Mail Services, please visit our frequently asked questions page or contact us.