How to Deal with Rude Customers
When hospitality workers cope with disrespectful customers by sabotaging service, the stress can follow them home and interfere with sleep, finds Boston University researcher.
School of Hospitality Administration Offers Master’s Degree
One-year program responds to dramatic increase in available jobs Andreina Dezzeo (from left), Elaine Kuo, and Daphne Shen were among those attending the School of Hospitality Administration’s Master of Management in Hospitality open house February 7. They learned about SHA’s first-ever master’s degree program, toured the school, and met with faculty. Photo by Olivia Nadel […]