Login Loop

If you are experiencing a repeated loop back to the login screen when trying to log into a BU website, please try the following troubleshooting options:

1. Use the BU VPN
2. Try a different browser
3. Clear your browser’s cookies and site data and then restart your browser and try again. Clearing cookies and site data can be performed in the following way:
   • Chrome: Customize and Control Google Chrome > More Tools > Clear Browsing Data
   • Firefox: Open Menu >Options/Preferences > Privacy and Security > Cookies and Site Data > Clear Data
   • Safari: Preferences > Privacy > Remove Website Data
4. For many this issue seems to resolve itself after a little bit of time and trying again. Possibly due to cookies getting automatically updated.

If none of the above resolves the issue, please contact ENG IT at enghelp@bu.edu or 617-353-5303.