If you are experiencing trouble connecting to a CAS server on a Mac, check your folder path. If it begins with “cifs://,” switch out the beginning to “smb://” For example, change “cifs://casfsb.bu.edu/cas_folder” to “smb://casfsb.bu.edu/cas_folder” If that does not resolve the issue, click on the link above to submit a help ticket.
Members of the BU community have been receiving e-mails warning them that they have reached their storage limit and that their e-mail has been shut down. They ask the user to click a link to “re-validate” their mailbox. These e-mails are a scam and should be deleted. Here is an example: Dear Boston University, Your […]
The 2018 annual renewal period for Boston University’s MATLAB Total Academic Headcount (TAH) site license has begun. You must update your license file(s) by July 30, 2018 to run MATLAB under BU’s MATLAB TAH license. Visit the MATLAB Annual Renewal site for more details and update instructions. Find more information about BU’s MATLAB licensing here: http://www.bu.edu/tech/services/cccs/desktop/distribution/mathsci/matlab/
Please be advised that IS&T will be performing network maintenance on Tuesday February 20th, Wednesday February 21st, and Thursday February 22nd between the hours of 12:01am-6:30am on distribution routers servicing the locations listed below. Interruptions to network service are expected during this time. Please contact us with any concerns or questions. Tuesday February 20th 225 […]
As many people have seen in the news very recently, there is a serious bug in the latest version of the Apple operating system, macOS High Sierra version 10.13. This bug allows folks to log into computers without using a password. macOS Sierra 10.12.6 and earlier are not impacted by this vulnerability. We encourage anyone […]
As a reminder, Boston University will be making changes to the way you log in to UIS Mainframe/GALAXY. Beginning the morning of Sunday, October 1 you will no longer need your SecurID token (the little fob with a number that changes frequently) to log in to UIS using a terminal screen, often called Host […]
Adobe Acrobat 11 is reaching its end of life, and will no longer be supported by Adobe. This means the software may quickly become incompatible with current operating systems on Windows and Mac. Staff and Faculty can upgrade to Acrobat 2017 by purchasing a license here: http://www.bu.edu/tech/support/purchase/departmental/adobe/#acobatpro Please e-mail us at cashelp@bu.edu if you […]
During the normal early morning change window on November 17, 2016, IS&T plans to roll-out an update to the campus firewalls to prevent unsolicited printing (spam or hate print) coming from the Internet to both campuses. With this change, printing from off campus will no longer be possible without utilizing VPN services. Included below is […]
CAS Information Technology has come across a number of computers infected with a ransomware named Locky. In these cases, all of the documents on the computer were encrypted and at this point, are unrecoverable. The computers require a complete rebuild before they can be returned. The infections came from an email attachment, which may have […]
Some of you may have seen or heard of neo-Nazi fliers being printed from university computers. This has happened in several departments on campus, and has affected at least a dozen institutions across the country. If you encounter this issue please submit a help ticket and we will assist you as soon as possible. You […]