Boston University Technology Plan Boston University Technology Plan Information Services & Technology

Boston University Technology Plan

FY 2015-2020

Executive Summary


To enable the realization of the goals articulated in the BU strategic plan, Choosing to be Great, and the mitigation of Boston University enterprise risks, through the development, sustainment and optimization of information services and technology.



These principles were identified as key concepts that should remain constant for the life of the plan, serving as touchstones to be referenced in the development and execution of technology projects and operations.

Click on the infographic to learn more about each principle.


New for 2016.

Learning Quality & Innovation
Research Leadership
Operational Efficiency & Effectiveness
Collaboration Across Boundaries
Data Management & Analytics
Sustainability & Risk Management


These capabilities were identified as core competency areas for information services and technology, within which several strategic initiatives should be carried out over the coming 5 years.

Click on the infographic to learn more about each capability.


The following initiatives are listed in the order they appear in the plan. Colors map to related capability areas.


Additional Details

  • Provide appropriate access to instructional design and digital media/content production capabilities for faculty and students.
  • Enable faculty experimentation in educational technology innovation.
  • Disseminate successful educational technology experiments as best practices, including creation of templates and reusable learning objects.
  • Facilitate interdisciplinary/interprofessional collaboration in teaching and learning.

Additional Details

  1. Forge and support shared infrastructure and research between BU’s Charles River and Medical campuses.
  2. Ensure that the research computing infrastructure enables researchers to be competitive for grant funding, and to scale applications to national facilities.

Additional Details:

  1. Enhance support for disciplines and researchers newly engaged in computationally intensive research and data visualization.
  2. Provide opportunities for undergraduate engagement in computational research.

Additional Details:

  1. Support high quality research administration services to faculty through the provision of effective research administration systems.
  2. Consolidate and integrate faculty information systems to enhance ease of data management by faculty and accuracy of reporting.
  3. Evolve student information systems (admission, registration, financial aid, etc.) to enhance the student experience across BU, support strategic academic initiatives and emerging learning and credentialing models, and enable quality relationship management with students and parents.
  4. Enable quality and efficiency in University financial and human resource administration through enhancement of BUworks and related information systems

Additional details:

Focus on areas of greatest impact:

  1. Travel and expense processing
  2. Research proposal development
  3. Research grant effort reporting
  4. Visa and permanent residency processing

Additional Details

  1. A shared service catalog
  2. Uniform incident, change, problem, and configuration management processes across central and local technology organizations
  3. A common IT service management platform

Additional details:

  1. Make significant progress toward replacement of legacy central and local student information systems with core, shared services that enable convenient, personalized student interactions with administration, including Admissions, Financial Aid, Registration, Student Accounts, Student employment, and Housing.
  2. Create a roadmap to transition other legacy applications at risk for obsolescence.

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