About Operations
Our Mission
Boston University’s Operations provides the infrastructure to support the University’s world-class academic eminence. Through strong values in service excellence, accountability, collaboration, and continuous improvement in an urban environment, Operations supports over 45,000 faculty, staff, students, and visitors every day.
Boston University’s Operations oversees a complex portfolio of services and functions that contribute to and support all members of the University’s community.
Lemuel Murlin, Boston University’s third president, coined the phrase “In the heart of the City, in the service of the City.” For over a century, this has been a guiding principle for stewardship and education. Our partnership with the City of Boston and surrounding neighborhoods creates a service level of excellence that challenges Operations to do better in safety, design, technology, sustainability, transportation, and community.
Meet the Operations Leadership Team
Senior Vice President, Operations
Derek Howe (Questrom’92)
Derek has spent the greater part of his career at Boston University serving in various financial, operations, management, and leadership roles. He joined Boston University in 1996 as Manager of Finance and Classroom Operations. During the following decades, Derek’s career advanced to encompass roles ranging from Director of Fiscal Affairs, Assistant to the Executive Vice President, Vice President for Budget & Planning, and, most recently, Senior Vice President for Operations. His portfolio includes supporting all fiscal, business, and administrative matters within Operations as well as leading financial planning and budgetary efforts associated with key ad hoc and strategic initiatives. Derek was promoted to Senior Vice President for Operations in 2021. Reporting to the University President, the Senior Vice President for Operations is responsible for providing oversight, guidance, leadership, and strategic planning to all departments reporting to Operations.
- Phone number 617-353-6500
- Email svpo@bu.edu
Vice President for Auxiliary Services
Kris Klinger
Kris leads the University’s many and complex auxiliary operations serving our community, including but not limited to the student housing and dining operations, transportation, vending, conferences, and other supporting enterprises such as the Campus Convenience Stores, Agganis Arena, the Fitness & Recreation Center, and the Campus Bookstore.
- Phone number 617-353-2148
- Email auxserv@bu.edu
- Visit website
Vice President for Campus Planning & Operations
Gregg Snyder
Gregg manages the University’s real estate portfolio and oversees space and campus planning, real estate, design and engineering, project planning and delivery, facilities maintenance, energy management, deferred maintenance planning and asset management, and various campus services across Boston University’s varied 15.6 million square feet physical plant portfolio in the City of Boston, Town of Brookline, and several locations domestically and internationally.
- Phone number 617-353-2105
- Email bucpo@bu.edu
- Visit website
Vice President for Human Resources
Amanda Bailey
Amanda manages Boston University’s Human Resources department. This department attracts, develops, and retains key talent for the University. It also provides benefits, career development, and training, and fosters an inclusive work environment for over 10,000 employees.
- Phone number 617-353-2380
- Email hr@bu.edu
- Visit website
Associate Vice President for Operations Fiscal Analysis & Analytics
Brian Raymond
Brian oversees operational strategy, budget management, and financial modeling for Boston University Operations. Areas of oversight include building operations, capital budget, utilities and energy management, and sustainability initiatives. This department is central to shaping the strategic direction and operational efficiency of the University’s physical and environmental resources, which directly supports the development and monitoring of the University’s annual operating budget.
- Phone number 617-353-6500
- Email svpo@bu.edu
Chief Safety, Security and Preparedness Officer
Kelly A. Nee
Kelly oversees Boston University’s Emergency Management Department, Police Department, Medical Campus Public Safety, and the safety department of the National Emerging Infectious Diseases Laboratories.
- Phone number 617-353-2110
- Email bupolice@bu.edu
- Visit website
Chief Sustainability Officer & Associate Vice President for Climate Action
Dennis Carlberg
Dennis focuses on building the programs necessary for mitigating BU’s impacts on climate change, preparing its campuses for a changing climate, and supporting the integration of sustainability into the curriculum. Dennis co-chairs the Boston Green Ribbon Commission Higher Ed Working Group. He is the University’s Liaison to the University Climate Change Coalition, a group of leading R1 research universities committed to accelerating climate action.