New Provost, Convergent Research, Rude Customers

ON THE CHARLES RIVER

Colin Duckett has been named Boston University’s new provost and chief academic officer.
Photo courtesy of Colin Duckett

BU Names New Provost, a Renowned Scholar and Scientist from Duke

Colin Duckett, who assumes the role July 1, says he was drawn to BU by President Melissa Gilliam’s “ambitious vision.”

Learn more about him


RESEARCH HIGHLIGHT

Scientist with injection needle and drug test tray in a lab
Photo by Cydney Scott

BU Task Force on Convergence Outlines New Strategy to Boost the Impact of the University’s Research

The report identifies eight major convergent research themes such as health across the lifespan and artificial intelligence and data science and computing, where existing BU strengths can develop into national leadership.

See the plan for the future


FACULTY EXPERT

BU researcher Sunny Kim found that how employees react to rude customers “shapes how they feel later that night.”
Photo via iStock/fizkes

How to Deal with Rude Customers

Professor Sunny Kim finds that when hospitality workers cope with disrespectful customers by sabotaging service, the stress can follow them home and interfere with sleep.

Check out her advice


THOUGHT LEADERS

In Case You Missed It…

Rena Conti of the BU Questrom School of Business weighs in on the market dynamics that lead to price drops for GLP-1 drugs with The Washington Post… Jonathan Levy of the BU School of Public Health details the health impacts of burning oil in the Middle East for The New York Times… BU economist James Feigenbaum talks to The Washington Post about his research on how labor markets adapt to automation and what it may mean for AI… PBS Frontline interviews Nahid Bhadelia of the BU Center on Emerging Infectious Diseases, who emphasizes the importance of connecting with disenfranchised communities during infectious disease outbreaks… BU Federal Relations is pleased to welcome Jourdan Ewoldt as our new Associate Director for Research Collaborations.