Resources

Boston University Resources

Health & Wellness/COVID-19

Back2BU Website
for the latest announcements and information on BU’s response to COVID-19

COVID-19 Vaccination & Booster Resources

  • Students who have non-medical questions about the vaccine/booster may email healthwayhelp@bu.edu, or call Healthway at 617-353-0550 and press 4, 7 am–11 pm, 7 days a week.
  • Faculty and staff who have non-medical questions about the vaccine/booster may email covidhelp@bu.edu, or call 617-358-4990 weekdays, 9 am–5 pm.
  • Students, faculty, or staff who have medical questions related to the vaccine/booster and post-vaccination/booster side effects should call Healthway at 617-353-0550 and press 2 to speak with a nurse, Monday to Friday: 8 am–4 pm; Saturday: 10 am–2 pm; Sunday: closed. 

Healthway Web Portal
for scheduling testing kit drop-offs, tutorials, dashboard

Healthway Line: phone 617-353-0550 (for students, faculty, and staff who are symptomatic, tested positive, or calling to speak with a contact tracer)

  • Results Notification, press 1 (8 am–4 pm weekdays; 10 am–2 pm Saturday; closed Sunday)
  • Triage Specialists, press 2 (8 am–4 pm weekdays; 10 am–2 pm Saturday; closed Sunday)
  • Contact Tracers, press 3 (8 am–4 pm weekdays; 10 am–2 pm Saturday; closed Sunday)
  • Non-medical questions from students on COVID-19 protocols or the vaccination/booster process, press 4 (7 am–11 pm, 7 days/week)

In the event that a University snow day is declared, Healthway hours will be 8 am–12 pm only.

Email Healthway: for students who have general questions or are not receiving prompts for testing, please email healthwayhelp@bu.edu.

BU COVID-19 Support Line: phone 617-358-4990 or email covidhelp@bu.edu (weekdays, 9 am–5 pm) (for all employees who have work-related, non-medical questions related to COVID-19)

Employee Wellness 

Environmental Health & Safety COVID-19 Resources

Faculty & Staff Assistance Office (FSAO) 
Schedule an appointment at bu.edu/fsao/contact or call 617-353-5381 

Occupational Health
buohc@bu.edu • 617-353-6630

BU Student Health Services (SHS) COVID-19 webpage
Use Patient Connect to communicate with SHS

Student Health Services Behavioral Medicine 
617-353-3569 (24/7 on-call)

BU Student Health Services Medical Clinic
617-353-3575 (24/7 on-call)

Research Occupational Health Program
617-358-7647

Wellbeing Project

Academics, Research & Financial Aid

Financial Assistance: Undergraduate Students
finaid@bu.edu • 617-353-2965

Financial Assistance: Graduate Students

Global Programs and Travel Policy
For travel-related questions, email globalhss@bu.edu or global@bu.edu
or visit University-Sponsored Travel

International Students & Scholars Office (ISSO)
isso@bu.edu • 617-353-3565

Programs & Studies: Undergraduate Affairs

Programs & Studies: Graduate Education

Research Recovery Toolkit 617-353-6630 

Teaching & Technology Faculty Resources 617-358-8605

Campus Life

Campus Planning & Operations
Facilities Management and Custodial Services

  • Charles River Campus & Fenway Campus: 617-353-2105
  • Medical Campus: 617-358-4144

Dean of Students Office
617-353-4126 dos@bu.edu

Dining Services 
617-353-2990 • dining@bu.edu

Equal Opportunity Office 
accomm@bu.edu • 617-358-1796

Fitness & Recreation Center
FitRec Member Services: 617-358-3740 • Program Registration Assistance: 617-358-3740

Housing
617-353-3511 • housing@bu.eduBU Housing Portal

Human Resources
617-353-2380hr@bu.edu

BU COVID-19 Support Line
617-358-4990 • Email covidhelp@bu.edu (weekdays, 9 am–5 pm) for all employees who have work-related, non-medical questions related to COVID-19

Office of the Ombuds
ombuds@bu.edu • 617-358-5960 

Parking & Transportation Services

Police Department
Charles River Campus/Fenway Campus Public Safety
Emergency: 617-353-2121 • Non-emergency: 617-353-2110 bupolice@bu.edu
Medical Campus Public Safety • 617-358-4444 • bupolice@bu.edu

Residence Life
Office hours: 9 am to 5 pm, weekdays 617-353-4380

City, State, and Government Information on COVID-19