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The Path of an Aspiring Assistance Dog

Lise Miltner (STH’17) raises prospective assistance dog Gem

What began as a fourth grade report wound up changing the course of Lise Miltner’s life. Growing up in the San Francisco Bay area, Miltner (STH’17) did a homework assignment on an organization that was training prison inmates to raise assistance dogs, defined by the Americans with Disabilities Act as those who “are individually trained to do work or perform tasks for people with disabilities.” Miltner was hooked. “I wanted to help people by raising service dogs. It’s something I always had in the back of my mind,” she says.

Fast forward to September 2015. Miltner, who was earning a Master of Divinity at the School of Theology, had gotten in touch with Canine Companions for Independence, the nonprofit she had written about as a fourth grader, which provides highly trained assistance dogs to people with disabilities. She wanted to become a volunteer puppy raiser.

Gem looks on as Miltner and fellow students take part in vocalization warmups

Miltner (from left), Gem, Mary Mortenson (STH’19), Leticia Trujillo (STH’19), Isaac Martinez, and Eun Su Kim (STH’19) at an STH class taught by Courtney Goto September 28, 2016.

She was paired with 10-week-old Gem, a female black Labrador retriever. Like most lab puppies, she was a little goofy, but sweet and wonderful. Thus began a special relationship.

Over the next 16 months, Miltner and Gem were inseparable.

In addition to raising the growing puppy, giving her lots of love, and teaching her manners and more than 40 basic commands, one of Miltner’s biggest responsibilities was to provide her with adequate socialization—exposing her to different types of surroundings to prepare her for a possible life as an assistance dog. The two could be spotted on the T en route to a vet’s appointment, walking to and from home along Comm Ave, in classrooms at STH, even at FitRec, where Miltner takes ballet classes. She says students loved seeing Gem around campus. Ditto professors.

Gem greeting circle of BU students seated in a living room
Miltner with Gem on the T

Gem relaxes on the floor while Miltner runs a meeting

Clockwise from top left: Miltner (second from left) and Gem at a holiday party at the home of Lindsey Nielsen (STH’18) (far left), December 9, 2016. On the T, en route to the vet’s office to pick up heartworm and flea treatment, which Miltner pays for out of pocket. Miltner and Gem at a September 21, 2016, meeting of the Interfaith Club, which Miltner founded at STH.

At the beginning of each semester, Miltner emailed faculty and staff to let them know she was raising an assistance dog. “It’s always very important as a puppy raiser to make sure you are working with the place you’re going into and not just barging in,” she explains. Most professors agreed readily, others just asked that she make sure the other students were comfortable with the situation.

Courtney Goto, an STH assistant professor of religious education, was an immediate fan, and says Gem earned an A for good behavior. “Gem was a wonderful presence in our classroom. My class starts with stretches and body movement, and Gem was always up on all fours, looking up with big wondering eyes.  When we were in discussion, she was always quiet, laying down behind Lise’s chair. She was just part of our learning community.”

Miltner looking at laptop while tossing ball to Gem

Multitasking: Miltner and Gem at Theology House November 4, 2016.

Miltner will tell you that raising a prospective assistance dog is not all treats and tail wags. “I’ve sacrificed a lot,” she concedes. “I would say that I basically arranged my life around Gem.” The volunteer puppy raisers are expected to supervise their young charges throughout the day. It’s not easy when you’re pursuing a full-time master’s degree and working a night shift as an EMT. On nights when she had to work, a friend would watch Gem or she’d crate her. And while Canine Companions covered Gem’s initial shots and helped reimburse Miltner for some veterinary bills, she was responsible for paying for Gem’s food, additional booster shots, travel, toys, training treats, and grooming supplies.

Miltner grooms Gem in bedroom

Miltner grooming Gem February 8, 2017, before bringing her to Canine Companions for graduation. “I want her looking her best,” Miltner says.

Last month, after nearly a year and a half of training and bonding, Miltner and Gem traveled to Long Island to Canine Companions’ Northeast Training Center in Medford, N.Y. It was a day Miltner had been working toward—and dreading. She would walk Gem across a stage during a formal matriculation ceremony before handing her over for six months of advanced training with Canine Companions’ nationally renowned instructors. Those dogs who make the grade are matched with a person on the organization’s wait list. If the two are deemed a good match after meeting in person, they then go through a two-week training session at Canine Companions’ campus, where they learn to work together. Not every dog passes the test. In fact, only 4 out of 10 make it through the entire program.

Gem romps with other assistance dogs in training at the Canine Companion's Northeast Training Center dog park
Miltner walks Gem across the stage during the Canine Companions graduation ceremony

Miltner hugs gem during graduation ceremony

Clockwise from top left: Gem and friends: assistance dogs in training at the Canine Companion’s Northeast Training Center dog park in Medford, N.Y., February 10, 2017. Participating in the Canine Companions graduation ceremony February 10 were 28 assistance-dogs-in-training and their trainers; Gem earned a medallion for completing the first phase of assistance dog training and Miltner received a certificate. Gem and Miltner (center) at the graduation ceremony.

Those who do make it are trained to serve one of four functions: as service dogs, assisting adults with physical disabilities by performing daily tasks; as hearing dogs, alerting their deaf or hard-of-hearing partner to important sounds; as a facility dog, working with clients with special needs in a variety of settings; or as a skilled companion, enhancing independence for children and adults with physical, cognitive, and developmental disabilities.

The handing off is an emotional moment. Miltner knew what to expect, because she’s been through it before. “I start being sad about it months before the day,” she says. Gem is the second assistance dog she has helped train. When she was living in LA five years ago, she raised Lemon, another Canine Companions assistance-dog-in-training. Lemon, it turns out, earned such high marks in the program that she is now a breeding dog for the organization, a distinction only 5 percent of assistance dogs attain.

People Love Gem
Everyone at STH loves her. She has a lot more friends than I do. People will be like, ‘Hi, Gem,’ and they won’t say hi to me.
Lise Miltner(Gem's trainer)
Audio — 33 Seconds

As Miltner waits to give Gem over to her new instructor, she learns something that softens the day’s hard edge: Lemon has had four litters, and one of her offspring has become a search and rescue dog and two more are now skilled companions. It’s a reminder of the importance of the work Miltner has spent the last 16 months doing.

“You spend all this time training your dog, and sometimes it can be hard to feel connected to that higher purpose,” she says. “This day is a reminder of the gift I’m going to be able to give someone. That’s why I do it.”

After a long day of anxious anticipation, tears, and last-minute snuggles, Gem is handed off to her new instructor, padding towards her next chapter. Gem doesn’t look back. Her future is still unclear, but Miltner has a hunch of what’s in store.

Miltner crying after returning Gem

Bittersweet moment: “I didn’t realize how much light she brought to my life until now. That sounds a little melodramatic, but I mean it,” Miltner says. “I miss her a lot.”

“Gem is very strong-willed, but she’s very sensitive and highly reactive. That can make her difficult to train, but my hope is that Canine Companions will see those qualities as positive attributes, that maybe she’ll be a good candidate for their hearing dog program…That’s my hope for her.”

Learn more about training a Canine Companions for Independence assistance dog here.

Cydney Scott can be reached at cydscott@bu.edu. Sara Dyer West can be reached at shdyer@bu.edu.


11 Comments on The Path of an Aspiring Assistance Dog

  • Kit Brady on 03.16.2017 at 6:58 am

    For those who may be interested in helping to train an assistance dog, but may be a bit daunted by the time and expense described in this program, there is another local organization, National Education for Assistance Dog Services(also known as Dogs for Deaf and Disabled Americans; http://neads.org/). In their Weekend Puppy Raiser program, you need to keep/train the dogs on weekends only and NEADS assumes the cost of care and food. They are in Princeton, MA. They are always in need of weekend puppy raisers.

  • Uditi Kapoor on 03.16.2017 at 8:27 am

    Hi Lise, being a dog lover myself, your story quickly caught my attention and brought me to tears. What you did is commendable, I really cannot imagine how difficult it must be for you to give back Gem after months of bonding. It takes courage and determination to be able to do such a self-less deed.
    I wish both of you, best of luck for your future endeavours.


    • Lise on 03.17.2017 at 6:14 pm

      Thank you so much!

  • Cait on 03.16.2017 at 10:42 am

    Thank you so much for your hard work and dedication, Lise. The article brought me to tears as I sit at my desk at work here at BU. I am a huge dog lover and am so appreciative to people like you as well as those who work with animals every day. I could never emotionally handle what you have gone through and I have so much admiration for your passion and love for this important role. And you’re in school! You should be so proud of yourself and I am sure Lemon and Gem and their families are thankful for everything you have done.

    • Lise on 03.17.2017 at 6:15 pm

      Thank you for your kind words!!

  • Lia on 03.16.2017 at 11:20 am

    Good luck to wonderful Gem and thanks (and good luck) to you, Lise. Could you tell me what happens to dogs who do not succeed in finishing the program and getting an assistance job? Where do they go?

    • cydney on 03.17.2017 at 9:19 am

      Lia, thanks for your questions. According to the answer on the Canine Companions website – “In the event the dog is released from our program but found suitable for a working role with another agency, Canine Companions will transfer the dog to such an agency. Should the dog be unsuitable for placement in any working role, the puppy raiser may adopt the dog as their pet or Canine Companions will place the dog in an approved home from our release dog wait list. A $500 adoption fee applies to everyone other than the puppy raiser of the dog.”

  • Logic Rules on 03.17.2017 at 7:26 am

    A very nice and unique story

  • John Hart on 03.17.2017 at 8:19 pm

    Congratulations Lise…and Gem! You did great! It was nice to have you in class together. I expect that Gem will go on to do good work and good deeds wherever she goes.
    Peace and blessings.

  • Dog Lover on 03.31.2017 at 12:43 pm

    Would love to see more of this at BU — it is a great environment in which to train and proof service dogs in training. In fact, I’d love to see the administration work with an organization such as NEADS to make this a program at the university.

  • Merlin on 04.14.2017 at 8:16 pm

    Awesome article! Loved the photos and the story!

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