Stay Connected with Boston Hospitality Review and Experience Innovation

Boston Hospitality Review (BHR) is all about experience innovation within hospitality. Each edition features emerging perspectives on a wide range of issues from industry practitioners and academics. From how hospitality is rapidly evolving to the latest trends, Boston Hospitality Review is the online resource for advancing hospitality together.

The BHR Experience Innovation Edition: November – December 2023

Read the Dean’s Letter – By Arun Upneja, Ph.D., Dean, Boston University School of Hospitality Administration

Read the Editor’s Letter – By Jonathan Katz, Lecturer in Branding & Marketing, Boston University School of Hospitality Administration


The Pursuit of Hospitality Needs to Be Unreasonable

A BHR Interview with Will Guidara, Author of Unreasonable Hospitality.

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Using Technology to Foster Hospitality

A BHR Interview with Tim McLaughlin, Cofounder and CEO of GoTab.

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How Will You Experience Innovation?

A BHR Interview with Tatiana Panyukova-Adragna, Experiential Luxury Advisor, University Lecturer, and HEC Paris EMBA Candidate 2023.

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The Roles of Human Interaction and Innovation in Hospitality

A BHR Interview with Ian Carter, Chairman of Watches of Switzerland Group.

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Embracing an Enlightened Approach to Hospitality

A BHR Interview with Richard Coraine, Cofounder of Union Square Hospitality Group.

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Focusing on Hospitality in Hospitals

A BHR Interview with Greg Burke, MD, FACP, Chief Patient Experience Officer, Geisinger Health System.

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