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Pioneering Research from Boston University

Hospitality

Photo: Angry customers arguing with waitress at a cafe
Workplace Stress

How to Deal with Rude Customers

March 12, 2026
Photo: Kaushik Vardharajan, an associate professor of the practice at BU, posing in front of high rise buildings
School of Hospitality Administration

Building Hospitality

March 11, 2026

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